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about 1 year ago
Hawaiian Airlines
Location: Honolulu
Job type: Contract/Locum
Contact: No Name
Category: Senior Manager
Requisition Number 16-1512
Post Date 8/17/2016
Title Manager - Operations
Department Airport Operations
City Honolulu
State HI
Part-Time No
Part-Time Weekend No
  • Lead and direct Guest Service employees in all matters concerning airport operations
  • Ensure aiport operations functions operate at maximum productivity and efficiency and that airport operations tools and equipment are in proper working condition
  • Manage relationships with other Operations Managers, with supervisors in other company divisions and with airport staff to ensure successful coordination of day-to-day airport operations work
  • Manage daily planning and scheduling of people, equipment and resources and resolve questions and conflicts; set and communicate approach for resolving large-scale irregular operations, such as delayed flights, severe weather, natural disasters, etc.
  • Communicate to all front-line employees and ensure they maintain working knowledge of policies, procedures and service standards as well as the use of standard tools and systems; ensures policies and procedures are adhered to and enforced while maintaining the highest level of safety and guest service standards
  • Resolve employee issues escalated by Leads and Chiefs in close coordination with Employee Support managers; manage compliance and regulatory reporting and associated follow-up with employees, including investigations, on-the-job injuries and drug and alcohol testing
  • Serve as an escalation point of contact in matters where additional guest service or intervention is required; maintain a professional relationship with HA guests including travel agents, assist direct sales and guests with special needs

***DOT Regulation, 14 CFR Part 120 Subpart E 120.105-120.109 identifies this position as performing safety sensitive functions. Prior to any offer of employment or transfer into this position you will be required to submit to a DOT Pre-employment drug test for evidence of Marijuana, Cocaine, Opiates, Phencyclidine (PCP), and Amphetamines or a metabolite of those drugs.

  • High School diploma or equivalent education
  • 1 year of supervisory and management experience.
  • Must be able to successfully manage multiple projects.
  • Computer skills required (Word, Excel, Outlook, Powerpoint).
  • Must possess excellent interpersonal skills and be able to work professionally and productively with all levels of employees in various departments.
  • Must possess and demonstrate core values such as mutual respect, personal integrity, and honesty.
  • Must ensure that accountability measures are effectively maintained and that follow up on actionable items are done in a timely manner
  • Must be able to travel when required, and be flexible in working various shifts, and be on call and available to support irregular operations (i.e. flight delays/cancellations)
  • Must be detail oriented with a proven ability to proactively manage a complex departmental budget.
  • Must be flexible and adapt well to change.
  • Must become GSC (Ground Security Coordinator) qualified within 6 months of starting/transferring into position. Will not be able to perform any GSC duties until properly qualified.

Preferred Qualifications:

  • 3 or more years supervisory and management experience
  • 3 or more year experience in the airline or hospitality industries
  • Proficient in a second language, particularly Japanese, Mandarin, Korean, Samoan or French
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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