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about 1 year ago
American Airlines
Location: Texas
Job type: Permanent
Sector: IT & Communications
Category: Senior Manager
Location: AA Headquarters 1 (DFW-HDQ1)

Additional Locations: Phoenix, AZ

Requisition ID: 18666


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team, within the Information Technology Division. This position is responsible for the oversight and management of one or more teams supporting Flight Attendant (FA) business units and the APFA Labor agreement. These teams consist of application developers, business analysts and project managers.

Specifically, you’ll do the following:

* Collaborates with Business and IT leadership to determine and communicate systems vision, direction, and work priorities, and drives progress towards technology target roadmaps

* Ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced

* Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership

* Manage and track project/program schedules and budgets with controller(s), as appropriate

* Manages and leads adoption and migration of new and emerging technologies

* Provides leadership over a variety of heterogeneous technologies from J2EE, .Net and open source technologies

* Develops and mentors a team of highly skilled technologists (project managers, business analysts, quality assurance, and developers)

* Delegates responsibilities effectively across multiple development swim lanes

* Leads, influences, and enforces technology standards

* Maintains an effective approach on problem solving, multi-tasking, coordinating and scheduling in accordance with stated goals to ensure visibility and predictability

* Manages production issues and off-hours support, communication, and coordination

* Works extended hours occasionally, based on the needs of the project and the operation

* Travels, as required


Required Qualifications

* Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

* 10 years of information technology experience

* 7 years of experience overseeing large technology projects from inception to implementation in an enterprise environment

* 5 years of experience delivering solutions using ITIL / Agile / XP, or similar methodologies

Preferred Qualifications

* Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

* Airline industry experience, including business process and supporting technology

* Experience in managing, supporting, and delivering ‘mission-critical’ projects/migrations

* Experience working with Agile project management methodologies and tools

* Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

* Proven ability to handle multiple projects/work streams and demands efficiently

Qualifications (Continued)

Preferred Qualifications (Continued)

* Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations

* Demonstrated initiative, flexibility and ability to adapt to changing priorities and work environments

* Ability to thrive in a sense-of-urgency environment and leverage best practices

* Working knowledge and experience in technology environment (desktop computing, hardware and operating systems, networks, telecommunications etc.)

* Experience providing requirements, review, approvals for contracts, and statements of work to vendor partners, internal vendor management groups, and legal

* Experience managing financial budgets

* Broad familiarity with airline/crew operations, practices, and crew management systems

* Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups

* Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills

* Ability to work well within a team environment, as well as independently

Additional Locations: Phoenix, AZ

Requisition ID: 18666

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

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Telecom, Telecommunications, Engineer, Information Systems, Developer, Technology, Engineering

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