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5 months ago
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Manager, Delivery Assurance


United Technologies
Location: California
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager
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When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

The high-quality products we design, produce and service in our Interiors, Actuation and Propeller Systems (IAPS) business allow both passengers and crew members to have a more comfortable experience and greater peace of mind during flight. From lighting and actuation systems to propellers, evacuation systems and seating - what we design and manufacture works together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class customer service, yet passengers don't even know we're there - and that's how we like it!

Job Description:

The Delivery Assurance (DA) Manager oversees and coordinates the operational aspects of ongoing projects/programs and serves as liaison between project management and operations, planning, line management. Assess project issues and develops resolutions to meet production throughput, productivity, quality and customer satisfaction goals and objectives. Develops mechanisms for managing and monitoring operational project progress from kitting through shipment and for interventions and problem solving with planning as well as project and functional managers.

DA Managers work to ensure that business process outcomes are in harmony with the organization’s strategic goals. They work collaboratively across all departments of the organization and focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals. DA Managers report directly to the Site Operations Manager and are indirectly to the product line Program Managers (International, OE, and Government).

* A DA Manager should be able to identify and create operational solutions that accomplish specific business objectives. They typically have a vision of the big picture and understand that enhancing operational effectiveness is key to organizational business performance.
* Qualities of a DA Manager include a passionate drive for results. Consistently pursuing continued ways to accomplish goals and objects requires someone with exceptional determination, self-motivation and interpersonal skills.
* DA Managers have clear understanding of the products and the operational processes they go through. They have the ability to generate and capture opportunities to break functional, operational, & logistical barriers faced with getting products out the door.
* Promoting a new organizational role to achieve the cultural shift required to help the organization embrace a new innovation typically takes an individual with plenty of resolve.
* The DA Manager along with the Program Management organization is responsible for improving company performance, and does this by optimizing and managing the business process of a company.
* DA Manager have the responsibility of overseeing the operational performance from start to finish and are expected to bring innovation into the driving positively impactful results to achieve its program and business goals and objectives.

Delivery Assurance Manager Job Requirements:

* Apply knowledge acquired from Propulsion manufacturing and operations process to drive product from kitting through delivery and revenue recognition.
* Liaise with PM to plan, facilitate, and execute operational strategies for product delivery for the assigned product line and customer requirements.
* Establishes, directs, and coordinates production activities for a specific product, product line, or value stream.
* Develops and/or modify operations plans and develops and implements solutions with Functional organizations to reveal and remove barriers toward business goals specific to the organization.
* Preplans monthly, quarterly, & yearly operational roadmaps to support associated business goals and objectives.
* Oversees and coordinates the operational aspects of ongoing projects and serves as a liason between PM, planning, and functional management.
* Assesses project issues and develops resolutions to meet productivity, quality and stakeholder satisfaction.
* Develops mechanisms for managing and monitoring project progress and for intervention and problem solving with PM and Functional management.

Competencies:

* Possess ability to drive product operations to achieve for business results
* Possess knowledge of and positively influences organization’s culture
* Possess strong communication skills
* Passion for results and ability to build relations with various stakeholders while achieving said results
* Ability to develop and entrench change techniques in an organization
* Ability to analyze, design, and model operational processes
* Ability to timely make decisions efficiently and effective
* Ability to benchmark and analyze various business processes
* Responsible for managing multiple projects and interact with several departments and various levels of management simultaneously
* Works to establish and gain consensus on project goals, objectives, timelines and deliverables.
* Utilizes project management approach and process improvement discipline to manage projects according to plan, including identifying and mitigating project risks.
* Communicates project status to various levels of management, project teams, and sponsors.
* Managers / assists with process improvement projects, prioritizes project work, and supports the needs of ACE operating system.
* Develops, implements, and monitors processes and defines success outcomes and clear metrics per project.
* Gathers feedback and works to identify new improvement projects.

Key Leadership Competencies:

* Continuous performance improvement mindset and the ability to lead and inspire change.
* Learns fast, grasps the 'essence' and can change the course quickly.
* Builds strong relationships with peers and partners outside of team to enable higher performance.
* Never satisfied with the status quo.
* Embraces the ideas of others, nurtures innovation and manages innovation to reality
* Solid negotiation skills
* Ability to handle many conflicting priorities

Qualification:

* Minimum of 4+ years of operational experience which includes 2+ years of project management and/or process improvement related experience.
* Must have experience in identification and implementation of operational acumen to achieve business objectives.

Education:
* Bachelor's Degree in a scientific or business-related field is required.
Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen

UTAS4220183

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

The high-quality products we design, produce and service in our Interiors, Actuation and Propeller Systems (IAPS) business allow both passengers and crew members to have a more comfortable experience and greater peace of mind during flight. From lighting and actuation systems to propellers, evacuation systems and seating - what we design and manufacture works together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class customer service, yet passengers don't even know we're there - and that's how we like it!

Job Description:

The Delivery Assurance (DA) Manager oversees and coordinates the operational aspects of ongoing projects/programs and serves as liaison between project management and operations, planning, line management. Assess project issues and develops resolutions to meet production throughput, productivity, quality and customer satisfaction goals and objectives. Develops mechanisms for managing and monitoring operational project progress from kitting through shipment and for interventions and problem solving with planning as well as project and functional managers.

DA Managers work to ensure that business process outcomes are in harmony with the organization’s strategic goals. They work collaboratively across all departments of the organization and focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals. DA Managers report directly to the Site Operations Manager and are indirectly to the product line Program Managers (International, OE, and Government).

* A DA Manager should be able to identify and create operational solutions that accomplish specific business objectives. They typically have a vision of the big picture and understand that enhancing operational effectiveness is key to organizational business performance.
* Qualities of a DA Manager include a passionate drive for results. Consistently pursuing continued ways to accomplish goals and objects requires someone with exceptional determination, self-motivation and interpersonal skills.
* DA Managers have clear understanding of the products and the operational processes they go through. They have the ability to generate and capture opportunities to break functional, operational, & logistical barriers faced with getting products out the door.
* Promoting a new organizational role to achieve the cultural shift required to help the organization embrace a new innovation typically takes an individual with plenty of resolve.
* The DA Manager along with the Program Management organization is responsible for improving company performance, and does this by optimizing and managing the business process of a company.
* DA Manager have the responsibility of overseeing the operational performance from start to finish and are expected to bring innovation into the driving positively impactful results to achieve its program and business goals and objectives.

Delivery Assurance Manager Job Requirements:

* Apply knowledge acquired from Propulsion manufacturing and operations process to drive product from kitting through delivery and revenue recognition.
* Liaise with PM to plan, facilitate, and execute operational strategies for product delivery for the assigned product line and customer requirements.
* Establishes, directs, and coordinates production activities for a specific product, product line, or value stream.
* Develops and/or modify operations plans and develops and implements solutions with Functional organizations to reveal and remove barriers toward business goals specific to the organization.
* Preplans monthly, quarterly, & yearly operational roadmaps to support associated business goals and objectives.
* Oversees and coordinates the operational aspects of ongoing projects and serves as a liason between PM, planning, and functional management.
* Assesses project issues and develops resolutions to meet productivity, quality and stakeholder satisfaction.
* Develops mechanisms for managing and monitoring project progress and for intervention and problem solving with PM and Functional management.

Competencies:

* Possess ability to drive product operations to achieve for business results
* Possess knowledge of and positively influences organization’s culture
* Possess strong communication skills
* Passion for results and ability to build relations with various stakeholders while achieving said results
* Ability to develop and entrench change techniques in an organization
* Ability to analyze, design, and model operational processes
* Ability to timely make decisions efficiently and effective
* Ability to benchmark and analyze various business processes
* Responsible for managing multiple projects and interact with several departments and various levels of management simultaneously
* Works to establish and gain consensus on project goals, objectives, timelines and deliverables.
* Utilizes project management approach and process improvement discipline to manage projects according to plan, including identifying and mitigating project risks.
* Communicates project status to various levels of management, project teams, and sponsors.
* Managers / assists with process improvement projects, prioritizes project work, and supports the needs of ACE operating system.
* Develops, implements, and monitors processes and defines success outcomes and clear metrics per project.
* Gathers feedback and works to identify new improvement projects.

Key Leadership Competencies:

* Continuous performance improvement mindset and the ability to lead and inspire change.
* Learns fast, grasps the 'essence' and can change the course quickly.
* Builds strong relationships with peers and partners outside of team to enable higher performance.
* Never satisfied with the status quo.
* Embraces the ideas of others, nurtures innovation and manages innovation to reality
* Solid negotiation skills
* Ability to handle many conflicting priorities

Qualification:

* Minimum of 4+ years of operational experience which includes 2+ years of project management and/or process improvement related experience.
* Must have experience in identification and implementation of operational acumen to achieve business objectives.

Education:
* Bachelor's Degree in a scientific or business-related field is required.
Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen

UTAS4220183

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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