about 1 year ago
SUMMARY: The role of the lounge attendant is to welcome guests into the Wingtips Airport Lounge (located in Terminal 4, JFK Airport), arrange for special services, and assist with any questions. In addition this role oversees the cleanliness of the lounge
itself and oversees and maintains food & beverage items that vary based on the time of day. Excellent communication and customer service skills are required. Long hours sometimes required.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
Provide friendly and professional service to guests.
Remain visible throughout lounge with an approachable look and stance at all times.
Communicate with food attendant to ensure food products are of high standard in freshness and appearance. Replenish items if needed.
Offer amenities to guests as needed.
Respond to guest requests for assistance or information on Airport/Airline operations.
Maintains a clean and professional appearance at all times.
Follow safety rules, policies and procedures.
Ensures a safe work environment by following all ATS rules and regulations regarding the work place.
Maintains the level of service expectations at all times.
Maintain and observe the New York Health and Safety standards.
Other duties as assigned.
Must be at least 21 years of age.
Must possess at least a High School Diploma / GED equivalent.
Must pass a drug test / background check and be able to obtain airport security clearance.
Must have at least one year of face-to-face customer service in a hotel, restaurant, club, spa or similar setting.
Must be able to lift up to 30 lbs.
Must be able to stand, lift, bend, push and pull for extended periods of time.
PREFERRED BACKGROUND QUALIFICATIONS:
Language – English mandatory, additional language(s) a plus
Must be professional and well-kept, well-groomed with no visible tattoos, facial piercings or extreme makeup.
Ability to communicate with customers and fellow employees and serve as a team player under all types of conditions.
Every guest contact begins and ends with your smile.
Greet each guest in your area, use friendly body language, and use each guest’s name.
Stay informed, answer questions, and respond to guest requests.
Full knowledge and understanding of departmental rules, policies and procedures.
Problem solver that takes direction well.
Must be a team player with a positive attitude.
LOCATION/SPECIFIC WORKING HOURS:
Full and Part time shifts.
Must be available and have a willingness to work flexible hours including nights, weekends and holidays.
Must be able to stand for a minimum eight (8) hour shift.
M/F Disabled and Vet EEO/AA Employer