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3 months ago
American Airlines
Location: Texas
Job type: Permanent
Sector: Operations
Category: Instructors & Trainers
Location: AA Headquarters 1 (DFW-HDQ1)

Additional Locations: None

Requisition ID: 18884


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

​​This job is a member of the Customer Planning Team within the Customer Experience Division. Coordinates, develops and delivers regulatory and company mandated Ground Operations training programs to personnel.

Specifically, you’ll do the following:

* Conducts American Airlines mandated initial, recurrent and operational training programs

* Supervises students while in training including: On the job training, performance assessment, performance management, counseling/coaching, and administering progressive counseling, when necessary

* Ensures students are given proper credit and certification for course completion

* Updates and maintains current course curricula; always ensure course content is up to date and accurate

* Supports and participates in special projects/programs as requested by internal customers

* Develops positive relationships with corporate departments and station personnel

* Takes part in Alpha/Beta classes; providing feedback to Learning Specialists

* Completes personal expense reports timely, accurately and efficiently

* Ability to travel extensively both domestic and internationally to facilitate courses and provide mentoring/support

* Ability to work days/evenings/weekends


Required Qualifications

* ​High school diploma or GED equivalency

* Ramp mainline and/or mainline spoke station operation position and/or cabin appearance or other airline equivalent experience

* Previous training experience including classroom delivery and OJT

* Proficient in Sabre DECS system

* Experience working in an airport environment

Preferred Qualifications

* ​Bachelor's degree

* 3 year’s AA mainline ramp experience

* 3 years AA mainline operations

* (OPS0100) experience

* Experience in instructional design and prior instructor experience

* Experience with AA mainline wide body aircraft experience and AA mainline crew chief experience

* Proficient with Ramp Link+ scanners

* Qualifications for Operations Initial (OPS0100) Instructor qualifications for American Ramp Specifics (RAMPT1500) and for Cabin Appearance and Monitor and Challenge (CABNT1006, CABNT2042)Knowledgeable of Operations (OPS0100) policy, procedure and DECs entries

* ​Effective presentation skills

* Self-starter with proven leadership skills

* Ability to manage multiple projects efficiently and effectively

* Effective planning, organization, and time management skills

* Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.

Additional Locations: None

Requisition ID: 18884

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment:
Operations Manager, Training, Operations, Aviation

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