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7 months ago
Safran USA/Canada
Location: Texas
Job type: Temporary
Sector: IT & Communications
Category: Office
General information


Safran is an international high-technology group and tier-1 supplier of systems and equipment in the Aerospace and Defense markets. Operating worldwide, Safran has nearly 58,000 employees and generated sales of 15.8 billion euros in 2016. Safran is listed on the Euronext Paris stock exchange, and its share is part of the CAC 40 and Euro Stoxx 50 indices

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters. Safran is also features at the top of the "Happy at Work" ranking compiled by the website meilleures-entreprises.com, as one of the most popular companies for young engineers* and in the LinkedIn Top Attractors in France.

*Universum and Trendence surveys

Reference number


Job details

Main domain/Job field

Support functions - Information systems & technology

Job title

Information Technology Helpdesk/Desktop Support

Contract period

6 Months

Employment type


Professional category

Employees / Staff

Part time / Full time


Job description

Information Technology HelpDesk-desktop support will be focused on supporting the day to day activites in the different locations for Safran USA, including basic activities on the back-end infrastructure.

Attend the helpdesk system and calls to follow up on requests.

Maintain and improve the delivery systems availability, functionality, and performance for multiple systems in accordance with SLA compliance.

Additional description

Investigate and resolve hardware, software, and network problems

Serves as a contact for users having problems using computer software, hardware, operating systems, as well as access and authorization to resources.

Provides support for all system modifications and installations.

Investigates and resolves complex hardware, software, and network problems.

Applies appropriate security measures.

Performs backups monitoring on daily basis.

Perform and coordinate daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

Install new / rebuild existing infrastructure and configure hardware, peripherals, services, settings, directories etc. in accordance with standards and project/operational requirements.

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Participates in technical research and development to enable continuing innovation within the infrastructure

Help increase user satisfaction by responding improving service desk duties

Analyzes user inquiries and problems to recommend changes, which would result in

Travel specifictity

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Candidate skills & requirements

Advanced interpersonal, written, and verbal communication skills

Ability to work under pressure in a deadline driven environment

Discipline to follow instructions from start to end under any circumstances.

1 year of infrastructure server support experience desirable

Advanced experience in troubleshooting computer issues

Working knowledge of hardware and software troubleshooting (Windows)

Ability to research and track purchasing of hardware and software

Advanced Level – Microsoft Office: Outlook, Word, Excel, PowerPoint, Visio, Access, MS

Project, plus knowledge and experience with Windows 2008/2012, Exchange 2003/2007, MS

Storage, Servers and back end hardware experience is desirable.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, marital status, genetic information or other legally protected status.

Job location

Job location

North America, United States, Texas

City (-ies)


Candidate criteria

Minimum education level achieved

College/ Technical Diploma/ Associates Degree

Minimum experience level required

More than 3 years

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