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about 1 month ago
Dubai Airports
Location: Dubai
Job type: Permanent
Contact: Recruitment
Category: Senior Manager

THIS IS WHERE THE EXCITEMENT REALLY BEGINS

CUSTOMER SERVICE DELIVERY

Head – Expo 2020 Stakeholder and Service Delivery (2-year fixed term contract)


It’s the team’s aim to make sure all passengers and stakeholders are delighted with their airport experience. We work to design strategies and develop services that place customers at the heart of everything. This is an area in which we want to lead the industry and go beyond exceptional every day.

What you'll deliver
- You'll define the vision and approach for integrating Expo 2020 across Dubai Airports and its service partners
- You'll evaluate the impact of Expo 2020 at Dubai Airports for customer service and develop the Dubai Airports Expo 2020 Strategy pre, during and post the event
- You'll ensure the Dubai Airport Expo 2020 strategy and vision is curated in all aspects at Dubai Airports and applied within customer service delivery group and reputation group
- You'll lead the Dubai Airports Expo 2020 team across all functions of Stakeholder Engagement, Planning, Service Delivery and Management pre, during and post the event.

What you bring
- You'll be educated to a Degree Level or equivalent in Engineering / Business Management 
- You should have at least 10 years’ experience in airport operations / customer service and stakeholder engagement with at least 6 years in a senior management or consultancy role 
- Experience in developing multi-channel services and readiness plans that have made impact experientially, commercially and operationally
- Project Management expertise 

Life at Dubai Airports
Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.

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