9 months ago
The General Manager manages, plans, coordinates, directs and facilitates all aspects of daily station operations, including ramp and ticket counters, to assure timely, customer-focused service that complies with all applicable state, federal and company
regulations, policies and procedures. This position reports to the Sr. Director of Mainland Stations, Airport Operations.
* Monitors the arrival and departure of aircraft for any disruptions or unusual occurrences; manages any incidents/disruptions/delays such that customers are handled in a responsive, safe and appropriate manner, and that federal, state and company procedures
are met in a timely and accurate manner
* Assures that coordination and communication with crew and SOC occurs in a professional and timely manner; maintains timely and open communication with various operating units to assure a safe, timely and customer-focused operation
* Oversees contract handling in the terminal and on the ramp, assures that the contract handling staff is adequately trained in HA procedures; regularly monitors performance to assure that performance standards are consistently met and takes corrective action
as required; works with Company representatives in evaluating whether to renew the contract or not
* Manages the budgeting and administrative aspects of the station; assures that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations and other station reporting requirements are completed and submitted in a timely
and accurate way
* Lead, coach and manage others. Expected to advocate for front line employees and keep them positive and engaged
* Serves as a representative of Hawaiian Airlines at airport, community, and/or governmental functions as required
* Other duties as assigned
* High school diploma or GED
* Three years airline supervisory experience or five years in related field.
* Ability to lead and motivate others to successful outcomes
* Thorough knowledge of airline/airport ground-handling procedures and FAA regulations regarding terminal and ramp operations, security and safety
* Working knowledge of Immigration, Customs and related regulatory policies/procedures.
* Strong communication and interpersonal skills
* Strong business acumen and ability to manage budgets and projects
* Strong computer skills – MS Office and Sabre
* Must have GSC (Ground Security Coordinator) and CRO (Customer Resolution Officer) certification (qualified within 6 months of starting/transferring into position)
* Bachelor’s degree
About Hawaiian Airlines
Hawaiian®, the world’s most punctual airline as reported by OAG, has led all U.S. carriers in on-time performance for each of the past 13 yearsas reported by the U.S. Department of Transportation. Consumer surveys by
Condé Nast Traveler and Travel + Leisure have ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.
Now in its 88th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China,
Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at
HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares),
and become a fan on its Facebook page (Hawaiian Airlines). For career postings and updates, follow Hawaiian’s
For media inquiries, please visit Hawaiian Airlines’
* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
* Please view Equal Employment Opportunity Posters provided by OFCCP
* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure
is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41
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