The General Manager will be required to deliver against operational and financial performance goals and execute in accordance with strict airline, government, and airport regulations. This position is expected to identify opportunities for improvement at the location and develop our people for personal and professional growth.
Essential Job Functions:
Accountable for meeting all company performance goals and adhering to all company and government policies and procedures.
Monitor and report station KPI data (on time departure, station controllable delays, mishandled baggage ratio, cost control, station overtime control, OJI, aircraft damage avoidance, etc.).
Measures the service level agreement for performance from contracted ground handling company.
Responsible for all human resources functions including recruiting, hiring, coaching, counseling, motivating, fostering positive employee relations, briefing and terminating employees
Develops and monitors work schedules to ensure maximum efficiency and productivity of the employee group
Determines facility, equipment and staffing requirements.
Audits and approves invoices and ensures station operates within budget.
Administers company personnel policies.
Oversees the contractor’s activities including the ground handling of aircraft, including parking, securing, servicing, cleaning, loading/unloading and providing the flight crew and Tech Ops with operational support.
Monitors all work areas and job functions to ensure a safe environment exists and safe work habits are used.
Ensures compliance with all applicable regulations and policies.
Teach, educate, lead and motivate the station management to improve current strategies, results and process improvement.
Provide strategic guidance on programs within the station/company that monitor the safety, efficiency and compliance of operations.
Serves as Ground Security Coordinator and ensures that Federal and Company security requirements are in place and followed.
Coordinates and ensures the completion of company training programs as well as develops implements and monitors local training programs.
Develop good working relationships with both internal and external customers.
Conducts other duties as assigned.
Directs all airport operations agents activities.
Knowledge Skills and Abilities
Bachelor's degree in related business or operations area preferred or 5-8 years previous professional level airline operations or management experience required. Minimum 5 years of strong management experience including coaching, counseling, mentoring and disciplining employees required.
Working knowledge of Transportation Security Administration (TSA) and U.S Customs and Border Protect (CBP) regulations required.
Must be extremely flexible; willing and able to work extended hours, including days, nights, weekends and holidays
Excellent attendance and punctuality are required; occasional travel is required
Outstanding customer service required
Superior problem-solving, conflict management, and decision making skills
Must possess excellent communication skills, organizational skills and be able to quickly make decisions with minimal support in a demanding, extremely safety sensitive, deadline driven and fast paced environment
Must have professional appearance
Must be legally authorized to work in the U.S. for any employer without sponsorship
Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint Background Check