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about 1 year ago
Envoy Air
Location: Buffalo
Job type: Contract/Locum
Contact: No Name
Category: Executive Positions
Job Title
General Manager (Airport Operations)
BUF - Buffalo, NY US (Primary)
Career Level
Mid Level (Management)
Customer Service (MGMT) - Airport
Job Description

General Managers oversee all customer service ground activities for day-to-day operations at our airports. While providing leadership and motivation to their team, General Managers are responsible for establishing and maintaining high standards of safety, security and customer service in accordance with Company policies and procedures.

In this role, General Managers analyze records of daily operations to maintain knowledge of activities. Confer and cooperate with upper management in formulating administrative/operational policies and procedures. Implement procedures for safe and on-time movement of aircraft through the station by obtaining optimum use of equipment, facilities and personnel. Ensure overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations.

Our General Managers are responsible for meeting all operational performance targets as well as monitoring and controlling the station operating budget. May recommend capital expenditures for acquisition of new equipment; may negotiate contracts with equipment and material suppliers and approve requisitions for equipment, materials and supplies within limits of facility budget. General Managers coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff. Investigate causes of internal and external complaints relating to the facility. Participate on operational conference calls, station audits and prepares various reports.

In most locations, General Managers oversee operations with American Airlines/American Eagle flight schedules. Many locations have additional ground handling contracts in which our General Managers also oversee the ground operations for other carriers. In a few locations, our operations support only other contracted carriers.

Job Requirements

In this role, strong organizational, negotiation, and decision-making skills are necessary as well as being able to effectively and efficiently manage competing priorities. Ability to think strategically and adapt to the changing needs of the business are critical.

Position Requirements


  • Minimum Age 18 
  • High school diploma or GED equivalent
  • Valid state driver's license 
  • Minimum of 1-2 years of previous work experience in an airline or airport capacity such as sales and operational phases of an airline, ground handling or airport management 
  • Proven leadership and analytical skills
  • Minimum of 1 year of previous working experience in a team lead, supervisory or managerial role
  • Demonstrated ability to communicate effectively, both orally and in writing
  • Willing and able to work non-standard work schedules, when necessary, due to changing or unplanned operational needs
  • Possess the legal right to work in the United States 
  • Must be able to read, write, fluently speak and understand the English language 


Position Preferences

  • College coursework or college degree desirable 
  • Proven work experience building constructive and effective relationships with internal and external customers 
  • Experience creating and maintaining departmental budgets
  • Ability to read, write, fluently speak and understand the Spanish language may be desired in our Caribbean locations 


Additional Position Details

  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) 
  • Must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable 
  • Federal law requires Envoy to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
None/Not Specified

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