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about 1 year ago
United Technologies
Location: Windsor Locks
Job type: Permanent
Sector: IT & Communications
Category: Senior Manager
Engineering IT Deputy Manager

Business Unit UTC Aerospace Systems
Job ID 44753BR Date posted 03/09/City Windsor Locks
State Connecticut
Country United States

Every second a plane takes off with UTC Aerospace Systems equipment onboard. From space exploration and defense to today’s more electric, more intelligent, more integrated aircraft – our systems make modern flight possible. And by “make it possible,” we mean: we start it, power it, control it, ventilate it, quiet it, land it, stop it and monitor it. We have more than 41,000 employees across 150 countries working at the forefront of technological innovation. Thanks to their efforts, our global reach and our market-leading position, we do big things no one else can do.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our IT team is leading UTC Aerospace Systems to empower digITal. With this initiative, the team is leveraging technology to make our internal work environment more efficient, productive and seamless. For our customers, we’re working to make aircraft more electric, intelligent and integrated. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join UTC Aerospace Systems and help us to empower digITal today!

As Deputy Manager, Engineering Applications you will establish and manage the operational performance of strategic IT programs and service delivery to the global UTAS Engineering community. You will oversee multiple strategic projects at a program level and interact with peers and clients in a matrixed organization. You must have excellent organizational and process skills and ability to manage strategic and operational communications to central Engineering, business unit partners.

Principal Responsibilities:
* Establish standardized operational performance metrics to ensure and quantify impacts of strategic projects and service delivery
* Collaborate across functions to identify and implement IT policy, operating standards and technology improvements that accelerate Engineering innovation and global collaboration
* Development of a service delivery model expanded across multiple vendors and technology partners
* Continuous engagement with Engineering partners across functions and business units to gain constant feedback on emerging priorities
* Plan, direct, manage and review the work plan for service delivery teams; meet with service delivery staff to identify and resolve problems
* Coordination of consolidated macroplan and strategic roadmap for Engineering applications
* Participate in the development and administration of the annual budget
* Gather performance feedback (MFA) regularly from organizations consuming services

Qualification: Required Experience / Qualifications:
* Demonstrated existing knowledge of IT capabilities and experience of providing IT support
* Familiarity with Engineering processes and tools
* Proven Project and Program Management expertise
* Successfully employing systematic problem-solving techniques for root cause analysis and improvement efforts
* Exceptional interpersonal skills, including teamwork, facilitation and negotiation
* Ability to communicate concepts to a broad range of technical and non-technical stakeholders

Desired Characteristics:
* Excellent written and verbal communication skills, ability to adapt style based on audience
* Matrix organization skills / ability to motivate across multiple stakeholder groups
* Familiarity with IT security best practices
* Customer focused, high energy, advocates and drives process improvement
* Organization change management skills
* Exposure to continuous improvement methodology, LEAN, ITIL Foundation or other quality certification
* Ability to work as part of a global IT organization
* Experience in highly regulated environments
* Experience with Agile methodology and DevOps transformations a plus

Education: BA/ BS degree in information technology, engineering or related field with 10+ years experience required

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


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