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7 months ago
Alaska Airlines
Location: Seattle
Job type: Permanent
Category: Planner

Director Inflight Crew Scheduling


Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico, Costa Rica and Cuba. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 118 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.


Role Summary
This Duty Manager of Inflight Crew Scheduling supports and leads a team of crew schedulers in day-to-day operations to ensure compliance with Federal Aviation Administration (FAA), collective bargaining agreements (CBA), and company policy and processes for all flight attendant assignments and applicable contracts. The Duty Manager partners cross-divisionally throughout Alaska Air Group (AAG) to support inflight business objectives.

Scope & Complexity
- As a Duty Manager with a team of crew schedulers, this role is responsible for the inflight crew scheduling function at Alaska Airlines (AS).

Key Duties
- Oversees the daily operation of crew schedulers to ensure compliance with all scheduling functions and regulations.
- Drives continuous improvements of people, systems, and processes.
- Develops and manages methods and procedures to ensure compliance with Federal Aviation Regulations (FARs) and conducts audits to provide documentation of consistency.
- Ensures tools and equipment are available and working for employees to perform job functions effectively and removes other obstacles facing work groups (e.g., follows-up with ICS and facilities as needed).
- Manages the activities of all crew schedulers in scheduling, training, attendance, discipline, contract administration, and performance.
- Develops and maintains cooperative working relationships cross-divisionally and with union groups, including the Association of Flight Attendants (AFA) and Clerical Office and Passenger Service Employees (COPS).
- Provides leadership through proactive problem identification and resolution.
- Drives Jeppesen system improvements and outlines process improvements for crew schedulers and flight attendants.
- Oversees functions related to non-schedule flight operations (e.g., charter flights, flight attendant training flights, and ferry/reposition flights).
- Determines work priorities and ensures timely accomplishments of all scheduling functions.
- Provides analysis and recommendations to the director of crew scheduling that are critical to the scheduling operation.
- Creates an atmosphere of inclusiveness, responsiveness, and recognition for crew schedulers.
- Represents Alaska Airlines flight attendant crew scheduling department at various AAG crew-related meetings.

Job-Specific Experience, Education & Skills
- A minimum of 3 years of aviation, airline operations, and/or other relevant experience
- A minimum of 1 year of experience leading and mentoring teams
- Experience managing multiple mid-sized projects.
- Ability to build strong working relationships across all levels of the organization.
- Ability to develop new ideas to improve safety, compliance, efficiency, and cost.
- Ability to identify problems and collaboratively develop alternatives for resolution.
- Detail-oriented, with the ability to keep track of many moving parts and spot conflicts early.
- Excellent communication skills (e.g., verbal, written, and listening).
- Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
- High school diploma or equivalent is required.
- Minimum age of 18.
- Must be authorized to work in the U.S.

- An Associate of Arts or an Associate of Science degree or greater.

Job-Specific Leadership Expectations
- Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
- Fosters a culture of engagement, holds self and others accountable through trust and authentic relationships.


The location for this position is in Seattle, Washington


For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.


Please apply on or before: 11/20/2017

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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

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