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8 months ago
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Contract Service Lead


Alaska Airlines
Location: Philadelphia
Job type: Permanent
Category: Supervisors
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ALASKA AIRLINES' STORY

Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico, Costa Rica and Cuba. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 118 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.
.

POSITION INFORMATION

**Alaska Airlines Contract Service Lead Positions for AS COPS, VX COPS and RSSA employees**

***For AS COPS and RSSA employees: A preference bid must be submitted to central bidding to be eligible for this position***

KEY RESPONSIBILITIES
- Responsible for supervising the Customer Service, Ramp, Operations and Cargo functions
- Oversee ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing and implementing plans and schedules to assure the availability of equipment
- Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future
- Maintain involvement in customer relations including passenger complaints, Lost and Found, and special passenger arrangements and ensure company passenger service standards are maintained or exceeded
- Evaluate individual work performance and provide necessary feedback
- Monitor compliance with FAA and company regulations and periodically reviewing applicable documents
- Ensure tools and equipment are available and working for employees to perform job functions effectively, removing other obstacles facing work group (follow up with ICS, Facilities & Airport when needed)
- Represent Alaska Airlines Customer Service-Airports at various meetings with the Vendors, Airport and other airlines
- Assist budgetary controls and accountable documents
- Assist with station audits and compliance
- The Contract Service Lead will not be responsible for Alaska Airlines employment decisions and/or the administration of discipline
- Other duties as assigned
- Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring

QUALIFICATIONS
- High school diploma or equivalent required
- Two years airline experience with proven skills in station operations, including
one of the following areas: passenger service, cargo handling, fleet service, and ground operations required
- Experience with agent scheduling and budget controls preferred
- Experience with coaching employees on performance related issues preferred
- Working knowledge of Image preferred
- Able to lead, motivate, and successfully communicate with a diverse workgroup and other internal departments required
- Proven ability to tactfully communicate with others required
- Position to begin within two weeks of the interview process required
- Must be flexible to work weekends, holidays and various shifts required
- Please see your Collective Bargaining Agreement (CBA) on specifics regarding Contract Service Lead positions
- Candidates will be selected per COPS Letter of Agreement #10 or RSSA Letter of Agreement #1
- A preference bid must be submitted to central bidding to be eligible for this position
- Minimum age of 18
- Must be authorized to work in the U.S.

THE LOCATION

The location for this position is in Philadelphia, Pennsylvania

OUR CULTURE - ALASKA AIRLINES

For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
.

POSTING INFORMATION

Please apply on or before: March 20, 2018

A few helpful tips when applying -

~Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.

~Gather your paperwork, including your work history, resume etc. - before you apply to the position.

~ If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.

~Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.
ALASKA AIRLINES' STORY

Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico, Costa Rica and Cuba. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 118 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.
.

POSITION INFORMATION

**Alaska Airlines Contract Service Lead Positions for AS COPS, VX COPS and RSSA employees**

***For AS COPS and RSSA employees: A preference bid must be submitted to central bidding to be eligible for this position***

KEY RESPONSIBILITIES
- Responsible for supervising the Customer Service, Ramp, Operations and Cargo functions
- Oversee ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing and implementing plans and schedules to assure the availability of equipment
- Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future
- Maintain involvement in customer relations including passenger complaints, Lost and Found, and special passenger arrangements and ensure company passenger service standards are maintained or exceeded
- Evaluate individual work performance and provide necessary feedback
- Monitor compliance with FAA and company regulations and periodically reviewing applicable documents
- Ensure tools and equipment are available and working for employees to perform job functions effectively, removing other obstacles facing work group (follow up with ICS, Facilities & Airport when needed)
- Represent Alaska Airlines Customer Service-Airports at various meetings with the Vendors, Airport and other airlines
- Assist budgetary controls and accountable documents
- Assist with station audits and compliance
- The Contract Service Lead will not be responsible for Alaska Airlines employment decisions and/or the administration of discipline
- Other duties as assigned
- Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring

QUALIFICATIONS
- High school diploma or equivalent required
- Two years airline experience with proven skills in station operations, including
one of the following areas: passenger service, cargo handling, fleet service, and ground operations required
- Experience with agent scheduling and budget controls preferred
- Experience with coaching employees on performance related issues preferred
- Working knowledge of Image preferred
- Able to lead, motivate, and successfully communicate with a diverse workgroup and other internal departments required
- Proven ability to tactfully communicate with others required
- Position to begin within two weeks of the interview process required
- Must be flexible to work weekends, holidays and various shifts required
- Please see your Collective Bargaining Agreement (CBA) on specifics regarding Contract Service Lead positions
- Candidates will be selected per COPS Letter of Agreement #10 or RSSA Letter of Agreement #1
- A preference bid must be submitted to central bidding to be eligible for this position
- Minimum age of 18
- Must be authorized to work in the U.S.

THE LOCATION

The location for this position is in Philadelphia, Pennsylvania

OUR CULTURE - ALASKA AIRLINES

For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
.

POSTING INFORMATION

Please apply on or before: March 20, 2018

A few helpful tips when applying -

~Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.

~Gather your paperwork, including your work history, resume etc. - before you apply to the position.

~ If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.

~Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

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