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about 1 year ago
Reach Air
Location: California
Job type: Permanent
Sector: Business & Administration
Category: Senior Manager
Company Overview

“REACH won the prestigious "Program of the Year Award" presented by the Association of Air Medical Services for 2015. Our outstanding reputation is due in great part to our notable safety practices and effective customer service program. This award is hailed as one of the air medical transport industry's highest honors and is presented annually to the company whose program clearly exceeds industry standards for safety, patient care, leadership and community service.

Founded in 1987, our mission statement is "In every situation, do what is right for the patient." The company has consistently demonstrated a commitment to patient care and has transported more than 100,000 critically ill and injured patients to date.

With a footprint of over 40 bases across the Western United States, the REACH Air Medical Services family of companies provides superlative emergency medical services transport with a diverse fleet of rotor-wing and fixed-wing aircraft.

Position Summary

The Clinical Base Manager (CBM) provides leadership, support and the resources to Clinical Personnel to promote customer oriented, high-quality patient care, in a safe and efficient manner. In every situation, the CBM does what is right for the patient and staff through the support of associates by removing barriers and maintaining accountability to the mission and values of the company. The CBM must provide effective problem solving, process improvement, leadership, communication and team building skills.

Position works under the general guidance and direction of the Regional Director of Clinical Operations.

***PLEASE NOTE: The "Duties and Responsibilities" Section has been edited slightly to comply with the limitations our Applicant Tracking System Length requirement. The complete and unabridged jobs description can be found on the REACH SharePoint Page under MONTHLY BULLETIN => NEW RMH Job Descriptions.

Duties and Responsibilities

Leadership and Management
A.Base Leadership:
•Responsible to work with the Medical Directors, Regional Director of Clinical Operations (RDCO), Lead Pilot and Program Director to ensure overall integrity of the team is achieved.
•Facilitates, tracks and guides onboarding of new Personnel through the defined process of CM1 to CM11 pathway, with documentation review and process redirection as required.
•Responsible to provide local base and team leadership through presence and oversight.
•Responsible for the facilitation of monthly base audits to include but not limited to: narcotic log completion and accuracy, daily log compliance, peer review completion, supply chain compliance, online licensure verification, certification compliance, training requirement compliance, ePCR documentation compliance.
•Responsible for ensuring clinical continuity to meet service line expectations/goals.
B.Crew Management:
•Coordinates and manages the hiring of base clinical personnel in collaboration with the Regional Clinical Director and Program Director.
•Responsible for the scheduling of clinical personnel, ensuring maximum in-service-ability for the assigned base(s) of operation at all times.
•Responsible for base Clinical training, CQI and clinical records management.
•Responsible for the review and approval of bi-weekly clinical payroll, clinical expense reports/reimbursements, clinical supply chain orders, Clinical Case Review and Clinical and General Baldwin Reports.
•Seeks guidance and/or input from the RDCO and Medical Director on clinical issues and Program Director and Lead Pilot as needed or offered. Enacts annual performance reviews as well as disciplinary actions for clinical personnel according to established policies including counseling, written corrective action, promotions, demotions, and suspensions; makes recommendations concerning terminations.
•Responsible for ensuring that all base crewmembers are in compliance with: company, licensure, certification, training, proficiency, duty time, schedule, and CAMTS standards.
C.System and Process Management:
•Responsible and accountable for Medcrew service delivery and performance (e.g., Communication and Dispatch, Mission Response, Shift Change, Pre- and Post-flight and Debrief, In-flight Emergency Procedures, LZ Operations and Time Standards).
Quality Management/Continuous Quality Improvement
•Seeks out and utilizes best practices and Lean Learning to solve problems and improve performance at the level the work is being done and broadly across work team.
•As a member of the Service Delivery Team, participates in the ongoing development, implementation and evaluation of SOP’s and clinical Protocols.
•As a member of the Service Delivery Team, participates in the ongoing development, implementation and evaluation of a quality management program to ensure appropriate responsiveness to its users’ needs, and that the patient care delivered is appropriate and effective through education, training and clinical chart review.
•Assists in the development, implementation and evaluation of a quality management program designed to measure and ensure personnel satisfaction, customer satisfaction, cost-effectiveness of the service, and program safety.
•Possesses the ability to compile, analyze, understand, and disseminate information about base operations, area political EMS issues, and growth opportunities.
Customer Service
•Responsible for internal “customer listening” to understand and gain insight to the crewmember or associates experience, needs and wants in order to help remove barriers.

•The CBM is expected to hold active flight status. The CBM can assist with open shifts in an as needed basis. A stipend will be paid when picking up shifts after workday hours and weekends.
•Takes Regional AOC (ADMINSTRATIVE ON CALL) on a scheduled basis; possible after hours weekends/holidays.


•Bachelor's degree or equivalent knowledge and experience preferred.
•Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is highly desirable.
•One (1) year management or supervisory experience
•Excellent verbal and written communication skills.
•Basic computer skills (word processor, database).
•Must possess and maintain a valid driver’s license in state of assignment

•Excellent public relations, interpersonal, and customer service skills.
•Ability to communicate professionally, effectively and clearly.
•Remains cognizant of local EMS county protocols and requirements.
•Maintains ongoing knowledge of and communicate the importance of SOP’s.
•Ability to empower, organize and motivate a team.
•Remain aware and understand the political environment both internally and externally.
•Ability to work within a strong team environment.

Additional Qualifications

Value Based Competencies:
Crew/Customer/Patient Focused
•Demonstrates ability to understand the unique needs of each crewmember, patient and/or customer.
•Tailors each interaction to the specific needs of the person and/or situation.
•Responds quickly, safely and efficiently to problems that arise while providing service and/or leadership.
•Consistently demonstrates positive problem solving and positive communication.

•Demonstrates consistent, clear and courteous communication.
•Demonstrates receptive, responsive and realistic communication strategy.
•Among teammates is supportive, open and vulnerable.
•Provides timely, constructive feedback that contributes to others' development (each member must demonstrate a commitment to help each other succeed).

•Takes responsibility for individual and team actions, decisions and results.
•Measures progress against agreed upon plans and stated goals.
•Promotes team success.
•Performs work with high quality and excellence.
•Dependable and delivers on established timelines.

Continuous Improvement
•Demonstrates resourcefulness and creativity when seeking new ways to improve performance, processes and services
•Seeks out and utilizes best practices

Working Conditions and Physical Environment

Physical Requirements:
•Involves moderate amount of sitting, speaking and listening; frequently using hands to key to input data and information.
•Requires close and distance visual capabilities.
•Capable of lifting 40 pounds floor to bench height.
•Coordinate multiple tasks simultaneously.

Environmental Conditions: Entails exposure to the following environmental conditions:
•Constant exposure to moderate business office noise levels such as office machines, conversations, foot traffic.
•Some (less than 1/3rd) exposure to loud aircraft noise, moving mechanical parts, fumes, toxic chemicals, airborne particles, risk of electrical shock.
•Traveling by air or ground may be required.

Work Place Conditions: The Clinical Base Manager is physically based at “crew quarters” but will also perform work away from the base, at home and in customer facilities as required. Periodic business travel by automobile and aircraft will be required.

Work Schedule: This position is an exempt, salary position and hours and shifts may vary based on operational need.

Reporting Relationship: The Clinical Base Manager reports directly to the Regional Director of Clinical Operations, supporting the goals of the Clinical Personnel, Sr. Director of Clinical Operations and Program Director/Regional Director of Service Delivery.

Company Offerings

REACH offers competitive benefits including medical, dental, vision, short- and long-term disability, life insurance, as well as a 401(k) plan. We also offer a flexible paid-time-off program and voluntary supplemental life insurance packages.

Important Information

REACH Air Medical Services is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans

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