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12 months ago
Silver Airways
Location: Fort Lauderdale
Job type: Contract/Locum
Contact: No Name
Category: Office

Bilingual Call Center agent is responsible for providing excellent customer service over the phone and through email correspondence and must meet the Customer’s needs through prompt responses to inquiries and requests. Call Center agent must possess effective problem solving skills, must consistently provide excellent customer service, and must be willing and able to contribute to the development of a growing team environment. 
Essential Responsibilities 
* must be bilingual; English and Spanish
* Answer calls regarding general information about airline travel on Silver Airways and resolve customer concerns.
* Perform activities including viewing a computer terminal and navigating menus and screens on a computer terminal and send and receive email correspondence
* Sell ancillary products from incoming calls 
* Ability to initiate searches for miscellaneous travel-related information on the Internet
* Ability to work independently and in a team environment
*Other duties as assigned

 Minimum Experience and Qualifications
 * High School Diploma or General Education Development GED Diploma 
* Two years of customer service experience and strong customer service skills
* Able to type twenty five words per minute; must pass an assessment which demonstrates basic computer, typing, and customer service skills 
* Excellent verbal telephone and written communication skills 
* Knowledge of Microsoft Office Suite Excel, Word, PowerPoint, Outlook and Internet Explorer 
* Flexible and able to work at any time, including nights, weekends and holidays
 * Able to pass a ten year background check and pre-employment drug test 
* Legally eligible to work in the country in which the position is located Preferred Experience and Qualifications 
* Previous reservation, customer service or call center experience 
* Ability to type and respond to emails efficiently
 * Attention to detail and strong organizational skills 
* Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines 
* Highly motivated self-starter with the ability to multi-task
Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer Silver Airways offers excellent benefits including travel benefits and is an equal opportunity employer. EOE/M/F/D/V/G

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