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4 months ago
American Airlines
Location: Phoenix
Job type: Permanent
Sector: IT & Communications
Category: Analyst Jobs
Location: Regents Centre South (PHX-52S1)

Additional Locations: None

Requisition ID: 18250


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

The Tier 1 CSARC (Cyber Security Analysis & Response Center) Analyst is responsible for the detailed and repeatable execution of all daily operational tasks as documented in processes and procedures. Specifically, the Tier 1 Analyst will be responsible for timely review, monitoring and research of the CSARC Main Channel for security events, then documenting, closing and/or escalating those events as necessary. Tier 1 analysts will maintain the group email address and distribution lists, answer CSARC main phone lines, and update all relevant documentation such as shift logs and tickets.

Specifically, you’ll do the following:

* Rapidly identify, categorize, prioritize and investigate events as the initial cyber event detection group for the enterprise using all available CSARC log sources.

* Monitor incoming event queues for potential security incidents per operational procedures.

* Perform initial investigation and triage of potential incidents, and escalate or close events as applicable.

* Monitor CSARC ticket (and email) queue for potential event reporting from outside entities and individual users.

* Maintain CSARC shift logs with relevant activity from your shift.

* Document investigation results, ensuring relevant details are passed to Tier 2 for final event analysis.

* Update/reference CSARC collaboration tool as necessary for changes to process and procedure, ingestion of daily intelligence reports, and previous shift logs.

* Collaborate with other CSARC teams on security research and intelligence gathering.


Required Qualifications

* 4 years of Information Technology related experience.

* 1+ years of Information Security related experience.

* Experience monitoring services across multiple platforms.

* Aptitude in solving problems independently.

* Strong verbal and written communications.

* Sound decision-making ability.

* Availability to work a flexible schedule including nights and weekends; CSARC is 24x7x365 environment.

* Shifts available: Sun-Wed or Wed-Sun; Swing & Graveyard shifts

* Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude.

* Works well both in a team environment and independently.

Preferred Qualifications

* Information Security Certification such as: Security+, CISSP, CISM, CISA, CEH, GCIH, GCIA, GCFA, GREM

* New college graduates will be considered.

Additional Locations: None

Requisition ID: 18250

Nearest Major Market: Phoenix

Job Segment:
Information Security, Technology

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