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about 1 year ago
Sun Country Airlines
Location: Minneapolis
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs
A Sun Country Airport Passenger Assistant is a front-line, customer service position that assists customers with special needs, including those who use a wheelchair. This job is an hourly position. To be consistent with current brand, this position must not solicit or accept gratuities. 
Primary Responsibilities
Passengers with Disabilities      
  • Expedite passenger wheelchair service to/from all points within MSP. Will assist with:
    • Arriving/Departing/Connecting passengers
    • To/From Curbside
    • Through the TSA Checkpoint
    • Claiming luggage / To Ground Transportation
  • Lead aisle chair transfers and direct transfer team
  • Attaching tags to checked and carry-on bags
  • Assist minors traveling alone consistent with all UMNR policies
  • Assistance with Service Animals as required
  • Complete required paperwork (WHCR, UMNR, other as assigned)
  • Completes wheelchair inventory and repair reporting
  • Cleans wheelchairs
  • Interacts in a friendly, respectful manner without passenger complaints
  • Meets appearance and uniform standards
  • Other duties as assigned by MSP HHH Leads or management
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Education and Experience:
  • 4 year customer service experience, 2 years college preferred
  • Pass all federally mandated drug and criminal history mandated requirements
  • Available weekends and holidays
  • Ability to work after normal work hours
  • Wear and communicate using a radio
  • Ability to learn and comply with all 14CFR Part 382Regulations and SCA Policies/Procedures
  • Work safely under Pressure
  • Adapt to operational changes
  • Friendly, personable customer service skills  -  working with a diverse staff/customer base
  • Must work well unsupervised with strong time management skills
  • Comfortable interacting with people with disabilities and Service Animals
  • Meet all reliability and performance standards
  • Qualified candidate must pass a criminal history background check
  • Conduct all tasks in a safe and efficient manner complying with all local, state and federal safety and health regulatory requirements, programmatic standards, and with any internal policies and procedures identified by Sun Country Airlines
EOE of Minorities/Females/Vets/Disability

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