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10 months ago
Toronto Pearson International Airport
Location: Toronto
Job type: Contract/Locum
Sector: Operations
Category: Coordinator Jobs
About the GTAA

MAKE A DIFFERENCE AND CONNECT THE WORLD – Toronto Pearson is Canada’s leading global hub airport. Help to drive our vision to become the best airport in the world. Together, we will demonstrate that our passengers are our passion, by showing respect, integrity and delivering innovative products and services.

Position Summary

Reporting to the Manager, Airport Operations Control, the incumbent will be responsible for: answering and responding to telephone calls and radio channels where call types may vary between emergency response and demand maintenance requests. Testing will be administered as part of the process.

Job Description

Key Accountabilities:

* Dispatching resources as required and providing status updates based on established operating procedures

* Monitoring and interpreting multiple airport monitoring systems and reacting to information received based on established standard operating procedures

* Acting as a central point of contact for airport communications by monitoring multiple radio channels and phone lines; operating the Perspective System for the tracking of events; determining the appropriate responder(s) or resource to attend to an operational activity

* Monitoring the event and recording event status and performing follow up actions to determine the status of incomplete events and reporting findings and escalating as required for appropriate follow up action

* Training new personnel on the job on an individual basis, and reviews and processes adhoc requests from the airport community for action

Job Requirements

Qualifications:

* Must have a post-secondary school education or an acceptable combination of education and/or experience

* A minimum of four (4) years within an airport or aviation operational environment, where emergency dispatch and/or call center experience is preferred

* Experience in a maintenance management environment is also an asset

* Demonstrated experience in customer service, interacting with stakeholders and multi-tasking. In addition, he/she must possess strong computer and computer keyboarding skills

* Candidates will be required to demonstrate an acceptable level of computer keyboarding skills and will be required to successfully pass a computer keyboarding skills test, obtaining a minimum of 35 words per minute with 90% accuracy

* Must meet the security level designated for the position

Knowledge, Skills and Abilities:

* The successful candidate(s) must have knowledge of: standard Emergency Response Procedures, Airport Maintenance Protocols and Standard Operations Procedures

* Knowledge of airport operations, including the airport grounds, familiarity with airside, terminal and groundside layouts, as well as the roles and responsibilities of GTAA resources, tenants and other agencies operating at Toronto Pearson

* Have the ability to multi-task, troubleshoot and resolve issues, be proactive in mitigating potential operational issues, work in a stressful environment, must be able to adapt quickly in a fast paced environment, be adaptable to change, respond to conflicting demands and changing priorities in a diplomatic manner

* Strong problem solving skills, sound judgment in a customer centric environment, strong ability to concentrate in a hectic environment and to handle multiple priorities with excellent attention to detail is essential

* Strong communication skills (oral, written, and listening) and possess a customer–service background with demonstrated decision making skills in a challenging and dynamic environment

* Proficiency with MS Office (Power Point, Word, Access, and an advanced Excel user), Perspective and related software is preferred

* Ability to work on a rotational shift schedule – covering 24 hours a day, 7 days a week, which will include a requirement to work overtime before or after a regular shift or being called in to work on regular days off

Additional Details

External:

We offer a fast-paced, stimulating environment along with an attractive salary/benefit package commensurate with experience. Please forward your résumé to Careerport at the following link:

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The GTAA is committed to Employment Equity and maintaining a diverse workforce. We ensure that our recruitment practices are supportive of this commitment.

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