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about 1 year ago
Airport Terminal Services
Location: Newark
Job type: Part Time
Sector: Airport
Category: Customer Service Jobs
Sr. Concierge, Airport Butler

Airport Butler is a premier Concierge company providing signature services to customers in Airports all over the United States and Canada. The offering is independent from airlines and customized for any customers, regardless of traveling class, who wishes
personalized service and extra care when arriving, departing or connecting through an airport. We offer our services to executives, inexperienced travelers, families, senior citizens, celebrities and small group travel. Our clients buy these services via our
website, reservation center and travel agencies.

Whether adding an extra touch of comfort, convenience, or sense of luxury, an Airport Butler exceeds our client’s expectations by executing white glove service in a fast-paced environment!

Location: Newark Liberty International Airport

Pay: $20.00 per hour, part time based on customer demand

Key Tasks:
• Key responsibility is to ensure total client satisfaction
• Greet and assist clients’ curbside, at airport gates, or arrival halls and escorting them to their desired next points within the airport
• Knowledgeable about all airport amenities such as restaurants, services, retail locations and airline ticket counter and gate information
• Develop and maintain professional rapport with regulating agencies and airlines within the airport
• Exhibit upmost confidentiality with clients and client information
• Maintain strict adherence to escorting protocol within the airport
• Utilize the reservation system for managing all client services
• Authorized Signatory for Airport badges for concierges
• Recruiting, hiring and training new concierges
• Processing weekly payroll
Preferred Qualifications:
• Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills
• Passion for serving customers
• Demonstrates the ability to have proactive problem solving techniques
• Demonstrates ability to collaborate with other employees to overcome abnormal situations
• High level of cultural awareness
• Multi-lingual
• Direct experience in higher end or VIP services in the hospitality industry in order to recognize the high value customer
• Excellent internal and external customer service skills to handle all client’s needs, concerns, and accommodations
• Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient and comforting service
• Adapt to an ever-changing environment and be resilient

• Possess at least a High School Diploma/GED equivalent and be 18 years of age and possess current authorization to work in the US
• Ability to work under pressure with a minimal supervision
• Take initiative, be proactive, and must be a quick and logical thinker
• Friendly, energetic, and professional conversation skills
• Computer literate with excellent verbal and written communication skills
• Must wear company uniform as prescribed and conform to all grooming standards
• Must be able to stand and walk for long periods of time and lift up to 70 lbs.
• Must, after training, be able to efficiently use Airport Butler’s automated reservation system
• Must be able to work shift work including irregular shifts and overtime, holidays and weekends
• Must be flexible in work schedule to match the demand for services
• Airport and/or Airline hospitality service experience would be a strong asset

ATS Employees should apply through Ultipro
M/F Disabled and Vet EEO/AA Employer
Airport Butler is a brand of Airport Terminal Services, Inc.

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