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about 1 year ago
Envoy Air
Location: Chicago
Job type: Contract/Locum
Contact: No Name
Category: Customer Service Jobs
Job Description

Baggage Service Agents work at our hub airports and may be assigned to departments/teams such as the Bagroom or serve as an Agent - Expeditor.

Expeditor Agents will ensure contact is maintained with the Bagroom Supervisor regarding operation items.  The Expeditor Agent will reroute and/or re-tag misconnected bags, research untagged bags, and identify bags that were not sorted or not loaded.   The Expeditor is responsible for processing Baggage Change Orders (BCO) in a timely manner, monitoring bag belts for items that do not belong such as pets, oversized items and Priority Parcel Service (PPS); and monitoring "hot" bags to be taken to the gate on-time for flight departures.  Ensures proper follow up with Bagroom Supervisor and also communicates with Passenger Service about re-routed bags and coordinates with Crew Chiefs for baggage movement to prevent tracers as necessary.  Completes required paperwork, updates queue's worked and handles all opening and closing duties as assigned. 

Job Requirements

In this position, the ability to adapt to the changing needs of the operation is critical.  

Position Requirements

  • High School diploma or GED equivalent
  • Applicable driver's license may be required by local authorities
  • Ability to lift up to 75 lbs.
  • Willing and able to work rotating shifts including weekends, holidays and days off
  • Must be flexible to work additional hours beyond regular shift, on short notice and as needed due to operational necessity
  • Must be able to read, write, fluently speak and understand the English language
  • Must possess the legal right to work in the United States

Position Preferences

  • One year of public contact, customer service experience
  • Ability to read, write, fluently speak and understand Spanish may be desired in our Caribbean bases

 Additional Position Details

  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
  • Federal law requires Envoy to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position

Envoy is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.

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