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about 1 month ago
Swissport
Location: UK
Job type: Permanent
Experience: Any or N/A
Business sector: Both
Contact: Not Specified
Sector: Airport
Category: Ground Crew

Job Summary

 
Responsible for the Baggage Hall, the Activity Manager will efficiently and profitably manage and direct baggage hall activities by providing a safe, quality product covering a range of ground handling services to its customers.
 
Job Responsibilities
 
Planning
  • Assist in the preparation of the operating budgets for the following year for prior approval by the Airside Manager
  • Efficient Resource Planning (manpower, equipment).
  • Must comply with Swissport’s standard operating procedures (SOPs) and policies 
Quality Management
  • Ensure service levels are achieved  
  • Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, Immigration
  • Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment 
Controlling & Reporting
  • Monitor and control performance KPIs such as of employee injuries, safety incidents, short shipped baggage and ensure they are within established goals
  • Ensure that all records of all transactions relating to the operation are maintained
  • Ensure that administrative and control policies and procedures are maintained
  • Assure all employees comply with company rules and procedures and other authority requirements
  • Take disciplinary action with subordinates as needed
Supporting
  • Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
  • Implement, maintain and closely supervise all safety and security measures relating to people, equipment, facilities and aircraft involved in the operation
  • Solve conflict/irregularities and take appropriate action
  • Participate in meetings internally and externally as may be required
  • Implement and monitor the local emergency plan

 
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.   Qualifications and Competencies
  • Bachelors or Associates degree a plus, but not required
  • Managerial experience in the ground handling operations with strong focus on procedural compliance, safety practices and continuous improvement processes
  • Proven ability to work independently and as part of a team
  • Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines
  • Excellent organizational skills with attention to detail.
  • Strong knowledge of ground handling operations and services
  • Outstanding communication skills including written, oral, interpersonal and presentation
  • Ability to be “on call” 24/7 for emergencies
  • The nature of this position demands discretion, good judgment and prompt, accurate decision-making, as well as the management of complex situations
  • Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
  • Ability to work under pressure
  • Must be able to work in inclement weather
Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

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