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about 1 month ago
Location: UK
Job type: Permanent
Experience: Any or N/A
Business sector: Both
Contact: Not Specified
Sector: Airport
Category: Ground Crew
Job Summary
Direct all aspects of the day-to-day operations at the local business unit level to ensure efficiency and performance in accordance with the corporate objectives, strategy and plans. Being aware of budget contributions and ensuring targets are met. Ensuring customer requirements are met whilst delivering a quality service in accordance with the contracted service level agreements. To ensure close customer contact and management of the airport personnel such that the highest operational standards are achieved especially with regard to Company and Airport policies. Providing support and development to all staff whilst ensuring they are trained in the appropriate areas. To actively explore potential business development opportunities within the aviation sector. 
Job Responsibilities
  • To manage and supervise the smooth running of the day to day operation at the airport
  • To ensure staff are adequately recruited, trained, motivated and communicated with to deliver an uninterrupted level of service to our customer Airlines in a safe and effective manner. Monitor and assess performance against set standards and ensure appropriate corrective action is taken.
  • To review operational performance, structure and staffing levels to ensure excellent service delivery 
  • To establish, maintain and develop professional and productive commercial relationships with Airline customers, Airport Authorities and other relevant internal and external bodies to ensure that the right environment exists to enable business targets to be met. 
  • To ensure regular customer contact locally ensuring all issues are dealt with in a proactive and positive approach
  • To develop, contribute to, agree, implement and monitor financial and operational plans to ensure service levels are delivered and business targets are met and exceeded. 
  • Deliver and exceed budget contribution targets 
  • To ensure that you deal with, in a timely manner, all aspects of Recruitment, Health and Safety, Training, Performance Management and all Company Policies including Grievance, Disciplinary and Equal Opportunities to ensure that the needs of the business are met, seeking support from the respective senior management team where necessary.
  • To play a proactive part in meeting the Company Business objectives
  • To ensure that we are fully compliant with the relevant statutory, regulatory and Company policy requirements placed upon the Operational Unit.
  • To share best practice and to continually review and advise upon developments in the business environment relevant to the Station
  • To comply with all reporting requirements with regard to Financial performance and the Company’s Quality Management System.
  • Ensure relevant administration duties required daily, weekly, monthly as completed according to procedures.
  • Implement, oversee and monitor all safety and security measures and KPI’S related to people, equipment, facilities and aircraft involved in the operation.
  • To ensure compliance in respect of security function – secure clean check/search in accordance with EU/UK regulations as laid down by the appropriate authorities
  • To ensure payroll is managed and completed accurately ensuring accurate payments are processed.
  • To ensure your direct manager is informed of all business critical issues at all times such that quality, safety and financial performance is understood by the senior management at all times.
  • Any other duties as may be requested from time to time in order to meet the operational needs of the business.
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Essential Criteria


  • Good demonstrable level of people management skills including leadership, resource management, negotiating, employee relations and communication
  • Experience of managing a multi-disciplined team within a customer focused environment 
  • Strong strategic skills and commercial acumen combined with the ability to motivate teams to deliver high quality standards
  • Good working knowledge of statutory and procedural obligations including health and safety, environment, employment and security issues.
  • Strong oral and written communications and ability to communicate and motivate at all levels
  • Ability to understand, prepare and manage station cost and revenue budgets
  • Ability to work under pressure and use own initiative
  • Full Driving licence
  • Good working knowledge of IT encompassing but not limited to Word, Excel, Outlook and PowerPoint.  
  • Personal and professional integrity 
Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

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