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	This job expired on 16/02/2012 Browse Aviation jobs by Region Aviation jobs in Southampton Browse Aviation jobs by Job Category Management Jobs Office Support Jobs Aviation Planning Jobs

Job posted by s.com Aviation View more jobs from s.com Aviation Find out more about s.com Aviation

Job details

Salary band Any Salary details £0.00 per annum Location Southampton Job type Full time Company s.com Aviation Contact unknown Job categories Managers/Office Support, Planning/Product Posted 09/02/2012 Expires 16/02/2012

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Job Description

An excellent opportunity has arisen working for a prestigious aerospace company based in Hampshire. The requirement is for a Customer Programme Lead to join the existing team.

Role Summary/Purpose : The Customer Program Leader develops practical and innovative ways to identify and meet goals. In this role you will be responsible for work that is less defined in scope, utilize your understanding and experience to execute business objectives, and effect short-term and some long-term business goals. This role will provide program management support for the A350 Program.

Essential Responsibilities : Responsible for the profitability and customer satisfaction for assigned contracts
Drive interaction and performance across broader matrix team to deliver operation and business metrics, to include Engineering, Operations, Sourcing, Quality
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Function as liaison between internal organizations and customers for assigned contracts
Focus on high-risk areas, deliver performance and ensure adequate mitigation plans are in place
Develop and implement business plans to achieve contract profitability and work scoping
Participate in business and contractual discussions with customer
Establish productivity goals by contract or product
Organize and support program and technical reviews with customer

Qualifications/Requirements : Bachelors degree or similar leve of knowledge and experience
Proven experience in a product support or customer support role
Demonstrable experience in warranty, manufacturing, support equipment, business support, or logistics

Desired Characteristics : Strong oral and written communication skills
-Aerospace product experience, to include metallics and composites
Strong interpersonal and leadership skills
Ability to work effectively in a cross-functional team
Strong conflict resolution skills
Strong business and financial acumen
Strong influencing skills in a global environment
Able to communicate with all levels of internal and external customer organizations, including upper management