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Account Manager (MRO)

This job expired on 23/04/2012

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SearchTech UK

Job posted by SearchTech UK
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Job details

Salary band Any
Salary details NEG AAE
Location Switzerland
Job type Full time
Company SearchTech UK
Contact unknown
Job categories Customer/Passenger Service, Logistics, Marketing, Sales and Purchasing, VVIP
Posted 26/03/2012
Expires 23/04/2012

Job Description

Are you an experienced Account manager or have good customer Service experience within an MRO or Airline. Our client is currently expanding and now requires an additional account manager who has good relationship building skills and good after sales skill experience.

Key Tasks:-


        Assure transfer of new contract into Account Management and Operations

        Manage shop visit from slot planning and phase-in to service redelivery through setting target to operations, monitoring and challenging workscope changes and fulfillment

        Communicate schedule status and price development to customer and solve escalated issues

        Review and comment profitability, report to management

        Lead invoicing to cash collection internally and with customer

        Report service level, analyse risks and opportunities to initiate improvement measures

        Manage customer relationship including feedback handling, customer visits, contract review meeting

        Manage rate adjustment

        Assure transfer of new contract into Account Management and Operations

        Manage shop visit from slot planning and phase-in to service redelivery through setting target to operations, monitoring and challenging workscope changes and fulfillment


Ideally you will have a min 2 years experience already within a customer focused role within an MRO or Airline.



 

 

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