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Job details

Salary band £26k - £28k Salary details unknown Location South East Job type Full time Company Line Up Aviation Personnel Contact unknown Job categories Customer/Passenger Service, Logistics, Materials/Stress/Research, Other Posted 17/02/2012 Expires 17/02/2012

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Job Description

Our Client, who provides a worldwide service 24/7 for AOG and critical response support, is currently seeking a to manage the sales and exchange of commercial aircraft spares to a defined customer base via contractual support.

This is a permanent position working a shift pattern of 4 days on and 4 days off

Principal Responsibilities:

Management of Customer requirements
Quantum Interrogation
Market Research
Alternate PN / Technical Research
IPC investigation
Commercial awareness of contractual definitions

Customer Order Management
Customer credit control assessment
Negotiation and Procurement in accordance with company policy
Vendor Quality Approval Process
Quantum Processing including the raising of contacts
Liaising with other team members to facilitate on time delivery
Exchange Order Management

Customer Service and Interface
Communication & Interface with Customers / Vendors whilst on shift
Exceeding Customer Expectation and Company standards at every opportunity
Management of the portal

Core Competencies
Relevant and significant experience in the customer services function.
High degree of customer focus - both internal and external.
Highly motivated with a capability to handle demanding workload that requires accuracy and attention to detail.
Proven ability to solve problems promptly and effectively.
Proven interpersonal and communication skills with proficiency in Microsoft Office, including Outlook, Word.
Proven commitment and ability to maintain a positive professional attitude in stressful and demanding situations.
Willingness to be flexible.

Ad hoc
Any other role requested and deemed necessary by the Team Leader Shift Operations and Manager Shift Operations.

Due to the location of the role your own transport is essential

If you have a passion for the aviation industry and looking for a new role, please forward a copy of your latest CV to lois@luap.com or call 01403 217688