Job details
Job Description
A Private Chartered Airline based in Dubai is looking for Cabin Crew Manager. The role is primarily responsible for providing proactive and customer focused front-line management to a multi-cultural Cabin Crew workforce. You have direct responsibility for managing ongoing crew performance and motivation through personal contact and the consistent application of corporate policies and agreed Service Delivery standards.
You are expected to create internal customer service excellence throughout the Cabin Crew Team, which will motivate them to deliver a high standard of service on board.
Job responsibilities:
- To drive cabin standards performance and delivery
- Direct management of assigned crew through clear direction, motivation and development to ensure highest standards of performance and productivity are achieved and maintained. Ensure awareness, understanding and buy-in to Service Delivery objectives, standards and requirements.
- Analyse individual cases and trends in performance, attendance or behaviour:
- Identify crew development needs through ongoing dialogue. Provide guidance where appropriate and liaise with Cabin Crew Training where training/development is required. Follow up on whether development needs have been met.
- Ensure crew are welcomed to the company and introduced to company objectives and expectations.
- Conduct probationary assessments and determine suitability for continued employment.
- Investigate passenger complaints and determine root cause. Follow up with crew, guiding and recommending improvements to prevent re-occurrence, recommending training/development etc or taking remedial action, as appropriate.
- Initiate and manage the Peer Support facility for crew involved in incidents, critically investigate both the incident and draw conclusions and make recommendations to improve internal processes.
Experience and Qualifications:
- A degree and a minimum of 8 years experience, with at least 5 years at managerial level, preferably with a major airline and/or customer service industry
- Mnimum of University Graduate/ Educated to degree level or equivalent
- Previous experience in a similar role with an international airline
- Effective written and oral communication skills in English.
- Proven analytical skills, Microsoft Office Suite, Technical skills
- Ability to work independently or as part of a team with minimal supervision, flexible, creative, ability to prioritize in a stressful environment.
This job expired on 26/05/2012
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