Job details
Job Description
Our Client based in West Sussex region of the UK provides a worldwide service for AOG and critical response support, is currently seeking a Customer Service Executive to manage the sales and exchange of commercial aircraft spares to a defined customer base via contractual support.
This is a permanent position working a shift pattern from 7pm - 7am of 4 nights on and 4 nights off
Duties:
Management of Quotation on Customers Request for Quotes
- Interrogation of Database
- Market Research
- Technical Research
- IPC Investigation
- Quoting in accordance with company policy and procedures
Management of Customer(s) Orders
- Credit control assessment
- Negotiation and Procurement Procedures in accordance with company policy
- Vendor Quality Approval Process
- Database processing including the raising of contacts
- Liaising with other team members to facilitate on time delivery
- Exchange Order Management
- Execution of "General Terms Agreements" & Exchange Agreements
Customer Service and Interface
- Communication & interface with Customers / Vendors whilst on shift
- Exceeding Customer Expectation and Company standards at every opportunity
Requirements:
- Relevant and significant experience in the customer services function within AOG/Aviation
- High degree of customer focus - internal and external.
- Highly motivated with the capability to handle a demanding workload that requires accuracy and attention to detail.
- Proven ability to solve problems promptly and effectively.
- Proven interpersonal and communication skills with proficiency in Microsoft Office, including Outlook, Word.
- Proven commitment and ability to maintain a positive professional attitude in stressful and demanding situations.
- Proven commitment and ability to maintain a positive professional attitude in stressful and demanding situations.
- Willingness to be flexible
Due to the location of this role you need to be a car owner/driver
For further information, please submit a copy of your latest CV in confidence to ben@luap.com or to discuss further please call +44 (0) 1403 217688.
This job expired on 08/03/2012
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