Customer Service Representative

Job posted by Chipton Ross View more jobs from Chipton Ross Find out more about Chipton Ross

Job details

Job Description

LOA, Customer Service, Human Resources~

RESPONSIBILITIES:
The Tier 2 Leave of Absence (LOA) Customer Service Representative (CSR) processes leave-specific issues and answers incoming requests via telephone, Internet, and/or correspondence from internal and external customers as the second tier of customer support. The CSR performs administrative activities in support of Human Resources functions. Job Responsibilities: Process LOA transactions to expert-level resolution utilizing case studies and desktop procedures. Answer questions related to the transactions. Effective case maintenance and management through resolution. Support sectors with the interpretation of LOA policies. Lead coordination with third party LOA vendors to resolve customer questions or issues. Ensure accurate, timely, and consistent service is being provided in accordance with service level agreements. Answer customer requests (primarily over the phone) by accessing information in multiple systems on the computer. Resolve customer problems by researching issues and taking additional steps as required. Route/refer cases for advanced support. Document customer issues, research, and actions taken into the case management system. Process transactions by collecting required information or back up documentation from customer, including probing for additional information if unclear, performing data entry, mailing out requested documents, etc. Perform back-office transaction processing (non-phone work) in support of HR functions. Transactions include reconciliation, data entry, mailing, filing, answering correspondence, and sorting and routing incoming mail. Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs. Hours: 8am to 5pm

REQUIRED EXPERIENCE:
Basic Qualifications: High school diploma or equivalent required. Experience with benefits and HR administration required. Strong customer service, problem solving, and technology skills. PHR, SPHR, BA Degree or equivalent preferred. Experience in LOA case management preferred. Please be certain that any candidate submitted to this role has call center experience and case management experience. Previous experience interacting with customers in a service environment required. Experience in a call center a plus.

	Email me this job To address: From address:* Message: I found this job on AviationJobSearch.com that I think you would like... * Optional

		Interested in Office? You may also be interested in our office jobs site Go to our office jobs site Search our office jobs Advertise on our office job site