Job details
Job Description
Passenger Service Officer (Ticket Desk) London Heathrow Airport (£21,000 per annum) Our client, a prestigious airline at London Heathrow Airport is currently looking for a AMADEUS experienced Passenger Service Officer to join their Ticketing team in Terminal 3 on a full time, permanent basis.
Candidate
The role of the Passenger Service Officer, Ticket Desk will include:
Ensuring the smooth and efficient running of the new Ticket Office at Terminal 3 by performing ticketing functions, managing sales enquiries, reservations and bookings for passengers in an accurate and timely manner.
Handling denied-boarding passengers whilst offering alternative travel solutions.
Monitoring flight booking levels and cross-check for duplicate reservations.
Handling class over sales and manage voluntary and involuntary downgrade Payments.
Managing flight disruptions by resolving passenger complaints, issuing service vouchers and dealing with seat re-protections.
Managing the Ticket Offices accounts, statistics, daily reconciliation of float money and balance of passenger tickets and receipts.
Handling incoming telex requests, excess baggage payments, date change fees and frequent flyer requests and upgrades.
Maintaining a professional working relationship with our Oneworld and interline partners and third party suppliers.
Liaising with colleagues at all levels across all departments such as Passenger Services, Premium Lounge, Baggage, Customer Sales, Customer Relations and Hong Kong as and when required.
Assisting with staff training needs as and when required.
Providing care and assistance to passengers with special requirements e.g. tour groups, unaccompanied minors, and wheelchair requests.
Additional operational duties will include check-in on an ad-hoc basis, departure gate procedures and greeting in-bound flights.
Key Requirements:
This ideal candidate will be:
Educated to GCSE level or equivalent with Maths and English passed at Grade C. Strong PC skills are essential.
A team player that can clearly show a proven history of flexibility, pro-activity and organisation skills. Applicants should have the ability to work under pressure with excellent time management and communication skills.
Working in a very busy, pressurised and challenging environment, the ideal candidate must be able to provide previous demonstrable face to face customer service experience within an airline or airport environment.
Delivering continuous and consistent service Straight from the Heart is pre-requisite for all applicants for this role.
Experience providing ticketing services to a major international airline, preferably within an airport environment
Previous experience using AMADEUS reservation system and an in depth knowledge of IATA fares and ticketing
Excellent written and verbal communication skills in English
Fluency in a second language would be desirable
A good working knowledge of Airlines and Airport Regulations
Excellent customer service skills
Hours:
Working predominately landside, the successful candidate will be rostered to work a flexible roster pattern, covering the operation with a variety of shifts that vary from 04:00 hours to 23:00 hours, 7 days per week.
Salary and Benefits:
The Annual Salary is £21,027.00. This is inclusive of a shift allowance and outer London weighting.
Full uniform provided
21 days a year Holiday, plus stats
Free Airport car parking pass
After 6 months:
BUPA medical cover for CX employee.
Contributory pension scheme. Cathay Pacific Airways contribute 7% of salary.
Superb Staff Travel Tickets, a discount of 90% off the standard price.
After 1 year:
1 free of charge ticket per year.
Skills:Amadeus Experience
Qualifications:Airfares and Ticketing Course
Keywords:Amadeus, Ticket Sales, Reservations, Airline
This job expired on 25/05/2012
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