Job details
Job Description
The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 110 destinations across 6 continents, operating a modern fleet of over 150 wide-bodied aircraft. Today the Airline has orders worth over US$ 68 billion for 200 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the ongoing employment of high quality people to join our multi-cultural team of over 150 nationalities.
Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future!
The Position:
To manage and support a team of direct reports consisting of Cabin Crew Training Officers (TO's) and Cabin Crew Part Time Trainers (PTT's) to ensure effective design and delivery of training programmes/projects to internal customers and third parties. Ensuring courses are consistently aligned to Service Delivery and Corporate objectives and are in full compliance with relevant legislation.
Job Outline:
- Conduct Training Needs Analysis (TNA) and liaise with business areas to review existing course syllabi and/or develop project scope and related syllabi to continue to meet the learner needs, Service Delivery objectives as well as identifying short and long term future requirements.
- Responsible for the instructional design and implementation of training programmes for Cabin Crew and third parties as appropriate to ensure Service Delivery and Corporate objectives are met. Responsible for quality assurance, ensuring all GCAA regulatory standards/changes and all related Service Delivery initiatives are incorporated into relevant training modules/programmes to ensure accuracy and currency of course content.
- Deliver, as the lead trainer for the module/course/project, a range of training courses relevant to the area of trainer expertise to a multicultural audience so as to meet all necessary regulations and standards, ensuring alignment with Service Delivery and Corporate objectives. Identify delivery platform options to maximise a learner centred approach and to minimise operational impact.
- Support the Cabin Crew Training (CCT) Managers in conducting selection centres for TO's/PTT's and delivering relevant programmes such as Train the Trainer, along with participating as an assessor and/or auditor for ILM, Safety management or other related programmes as and when required.
- Provide monthly reporting to Cabin Crew Management and other relevant stakeholders and liaise with them regarding training/project portfolio. Ensure all required licensing and supporting documentation is completed and processed. Feedback to CCT Manager regarding post course evaluation and provide details of resulting enhancements/amendments to be made to the module/course. Maintain and encourage a culture of continuous improvement through ongoing evaluation of course design and delivery.
- To liaise with other stakeholder training and development units to identify possible areas for training business process improvement and to assist in defining requirements, testing and implementation of resulting systems and processes.
- Support CCT Manager in preparing annual budgetary submissions through advice regarding resources requirements, infrastructure needs and budget requirements for area of responsibility. Monitor on an ongoing basis training costs to ensure they remain within the approved budget. In conjunction with CCT Support Manager plan and monitor TO and PTT monthly rosters as well as subsequent changes to effectively meet approved manpower requirements. Maximise productivity of core team of TO's and utilisation of PTT's.
- Maintain continued professional development by updating knowledge and skills in relevant area of expertise and responsibility and across the Airline industry. Disseminate this knowledge to colleagues and trainees.
Salary & Benefits:We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE.
Experience and Qualifications:
- 12 years schooling or equivalent plus 8 years experience within the Airline or Hospitality industry or graduate with 5 years relevant job experience.
- Degree or recognised relevant qualification in Training, including experience in course design.
- At least 3 years training experience with 2 years demonstrable supervisory experience.
- Project management experience.
Additional role, specific qualifications and experience required:
- Accreditation and qualification in Hospitality Management i.e. Diploma in Hotel / Hospitality Management and / or Bar Management
- Shift work will be a requirement of the role.
- E-learning course design
- Computer based training
Knowledge/Skills:
- Proficient in the use of Microsoft Office products and able to use Multimedia as a training tool.
- High standard of written and spoken English and high level of interpersonal skills.
- Preferred experience of writing comprehensive reports and gathering and analysing data.
This job expired on 01/04/2012
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