Job details
Job Description
We have been commissioned by a leading Airline to source a Brand Communication Manager on a permanent basis for their HQ in Lagos, Nigeria.
This is a fantastic opportunity to join a progressive company and become part of a forward thinking and well established organisation.
Reporting to the Vice President of Operations you will be responsible for the following:-
Scope & Responsibilities:-
- Supervise the company's Ground Operation, Call Centre, Catering & Cabin Service departments. Ensuring their complete operation in-line with company policy.
- Setting, monitoring and controlling operational standards of efficiency, safety, security and training.
- Liaison with the appropriate Authorities in matters affecting the overall operation of the relevant departments and ensuring compliance where necessary.
- Cost control and effectiveness, monitoring performance and achievement, with particular regard to Customer Service.
- Develop long term operational goals and ensure customer service performance meets targets against budget.
- Build a customer service culture in which performance matters by communicating rewards/consequences. Culture of accountability and partnership'.
- Lead the way in building organizational capabilities. Develop a group of well-rounded, capable subordinates.
- Ensure total customer service satisfaction and be at the fore front of customer relations in all areas of the business from Economy level through to First Class and VIP travelers.
Experience:-
- Proven experience of Customer Service Management within a medium - large sized airline. Fully qualified in respect to industry regulations.
- Ability to take a strategic view. Proactive.
- Excellent people management and Communicator.
- Pragmatic individual who is fully prepared to roll up his / her sleeves and lead by example. Not afraid to get his / her hands dirty and contribute wherever / whenever necessary.
- Aware of the daily challenges of operating an airline especially in a tough, challenging, unforgiving environment such as Africa.
- Well-educated with excellent spoken and written English (additional languages an asset).
- Excellent people management skills - a natural leader whom the employees will follow.
- Will quickly gain credibility with subordinates, peers and superiors. Self assured, knowledgeable, competent.
- International outlook and can mix well in a broad multicultural environment.
- Proven track record within a Customer Service environment.
If the above opportunity is of interest to you please forward your CV and salary expectations with a covering letter to kevin@brookwoodaviation.co.uk, all applications will be treated in the strictest confidence and unfortunately only short listed candidates will be contacted.
Brookwood Aviation Solutions is acting as an Employment Business with regards to the above advertisement.
This job expired on 25/05/2012
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