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Maintenance Service Representative - IFE

This job expired on 17/02/2012

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Job details

Salary band Any
Salary details unknown
Location Australia
Job type Full time
Company Jet Professionals
Contact unknown
Job categories Aircraft Interiors, Avionics/Electronics, I.T., Licensed Maintenance - Line, Systems/Software/Communications
Posted 17/02/2012
Expires 17/02/2012

Job Description

IFE Maintenance Service Repersentatives required for our client in Australia.


Responsibilities:

  • Manage relationship between our company and assigned customers to ensure satisfaction and a long term business relationship.
  • Ensure all necessary customers' and documentation are properly completed. Properly document the use of spares and update inventory records.
  • Evaluate LRU testing/ certification requirements and provide feedbackto amend applicable calibration and acceptance test procedures.
  • Respond to all airline issues related to operation and maintenance of our client's in-flight entertainment (IFE) systems. Provide technical guidance and assistance to customers in troubleshooting and resolving system & interface problems.
  • Monitor failure trends and possible quality or reliability problems. Communicate findings with Product Engineers/ Reliability to ensure accurate, timely resolution.
  • Investigate and resolve system operation and/ or maintenance issues, including identifying the size and scope of the problem, reporting and implementing a recovery plan, utilizing areas of expertise elsewhere in the company.
  • Perform any other duties as assigned.

Requirements:

  • Degree/ diploma in Electrical Engineering or equivalent
  • Minimum 2 years direct related experience with IFE programs, software, engineering systems.
  • Demonstrate background in any of the following disciplines: Token Ring/Ethernet LANs; RF Signal Conditioning and Distribution: Audio/Video Encoding; Microprocessor based controllers; embedded Software; Analog Audio/Video Circuits.
  • Good written and oral communicating skills .
  • Excellent interpersonal and problem solving skills.
  • Avionics and/or airframe background will be highly desirable.

 

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