Job details
Job Description
My Aerospace client who are a supplier of aircraft lighting and electrical systems are looking for a Quality customer returns controller to join their facility in Sunbury-upon-thames.
Leading the management of customer returns and turn backs for the business, facilitation of detailed investigations, RCCA's, lessons learnt, ESS effectiveness determinations and reporting findings and preventative actions to the customer.
Main Duties / Responsibilities:
To manage customer returns and turn backs through all stages of the investigation process from notification by the customer to closure by customer, and acceptance of investigation findings and actions taken.
To ensure that investigations are completed in a timely manner in line with customer and business expectations.
To negotiate/utilize business resource as required, as determined by individual investigation needs.
To ensure that appropriate containment and preventative actions are taken.
Analysis of investigation findings and internal feedback of lessons learnt.
Trend analysis and consideration on the impact on the supply chain, design, manufacturing or customer.
To ensure that the investigation is fully documented at all stages and a final report is submitted / presented to the customer.
To provide advice and assistance to all staff as required in Quality related matters.
Knowledge/Expeirence
- Strong experience in a high level customer driven service environment.
- Hands on experience in a quality control environment.
Skills & Abilities
- Strong analytical skills and probing approach.
- Comfortable working with people at all levels both face to face and by phone.
- Excellent interpersonal, communication, and team working skills.
- Excellent administrative and time management skills.
- Excellent written and verbal communication skills.
- Ability to coordinate and solicit well represented opinions and feedback from a group with diverse perspectives, to reach a common best solution.
- Ability to build a buy-in to an idea, decision or action (influence others).
- A meticulous approach to detail and accuracy.
- PC literate (Microsoft Office).
Personal Qualities
- Customer focussed, strives for quality and has an eye for detail.
- Dynamic and self confident.
- Persistent - able to overcome challenging situations and maintain same energy.
- Resilient - continues to perform affectively when faced with time pressures, adversity, disappointment, or opposition.
- Problem solver.
Education/training
- Degree qualified or equivalent
- UK driving license
To apply for this position, candidates must be eligible to live and work in the UK
Matchtech Group Plc is acting as an Employment Agency in relation to this vacancy.
This job expired on 15/02/2012
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