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18 days ago
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Technical Support Helpdesk


Lockheed Aerospace
Location: UK
Job type: Contract/Locum
Sector: Operations
Category: Engineers Jobs
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Contract

Technical Support Helpdesk

Information Technology

Whiteley - Hampshire

Specific Job Description

This position will report to the LMUK IT Service Desk Manager and Team Lead. Position responsibilities include, but are not limited to:

* Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
* Successful diagnoses, identification, and isolation of problems based upon comments and complaints
* Researches and analyses problems utilizing own expertise, historical database records
* Routing calls to available specialists in more complex and difficult cases
* Responds promptly with appropriate solutions
* Alerts management to recurring problems and patterns of problems
* Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
* Provide remote support for dial in users including the use of VPN Support of mobile devices and encrypted USB memory sticks
* Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
* Write, update and maintain written processes and procedures

Job Reference Number

2764BR

Employee Type

Full Time

Duration

12 Months

Hours Per Week

37.5

Shift work details

Various shifts between 6am and 10pm

Country

United Kingdom (UK)

Business Environment

Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas.

Clearance Required for Role

SC

Graduate, Intern or Apprentice Vacancy?

No

Required skills, qualifications and experience

* Basic knowledge of Microsoft Operating Systems Experience with Microsoft Outlook and Microsoft Office Suite
* Support experience
* Self motivated with willingness to learn from colleagues
* Must be a good team player and able to use own initiative
* Excellent Communication skills (written and verbal)
* Demonstrated outstanding customer service skills
* Demonstrated telephone etiquette skills
* Must have good problem determination skills
* Valid driving license

Desired skills, qualifications and experience

* Demonstrated telephone etiquette skills
* Dynamic and flexible "can-do" attitude
* ITSM Support experience and ITIL familiarity VPN/Remote Access
* Support experience
* Mobile device support experience
* Networking environments including wireless PC/Technical
* Support service desk experience
* Excellent time management skills

Equal Opportunity Statement

Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.

Job Expires

05/04/2019
Contract

Technical Support Helpdesk

Information Technology

Whiteley - Hampshire

Specific Job Description

This position will report to the LMUK IT Service Desk Manager and Team Lead. Position responsibilities include, but are not limited to:

* Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
* Successful diagnoses, identification, and isolation of problems based upon comments and complaints
* Researches and analyses problems utilizing own expertise, historical database records
* Routing calls to available specialists in more complex and difficult cases
* Responds promptly with appropriate solutions
* Alerts management to recurring problems and patterns of problems
* Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
* Provide remote support for dial in users including the use of VPN Support of mobile devices and encrypted USB memory sticks
* Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
* Write, update and maintain written processes and procedures

Job Reference Number

2764BR

Employee Type

Full Time

Duration

12 Months

Hours Per Week

37.5

Shift work details

Various shifts between 6am and 10pm

Country

United Kingdom (UK)

Business Environment

Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas.

Clearance Required for Role

SC

Graduate, Intern or Apprentice Vacancy?

No

Required skills, qualifications and experience

* Basic knowledge of Microsoft Operating Systems Experience with Microsoft Outlook and Microsoft Office Suite
* Support experience
* Self motivated with willingness to learn from colleagues
* Must be a good team player and able to use own initiative
* Excellent Communication skills (written and verbal)
* Demonstrated outstanding customer service skills
* Demonstrated telephone etiquette skills
* Must have good problem determination skills
* Valid driving license

Desired skills, qualifications and experience

* Demonstrated telephone etiquette skills
* Dynamic and flexible "can-do" attitude
* ITSM Support experience and ITIL familiarity VPN/Remote Access
* Support experience
* Mobile device support experience
* Networking environments including wireless PC/Technical
* Support service desk experience
* Excellent time management skills

Equal Opportunity Statement

Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.

Job Expires

05/04/2019

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