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4 months ago
Swissport
Salary: £11.30 p/h
Location: London Stansted Airport
Job type: Permanent
Contact: Vaida Pezelyte
Sector: Airport
Category: Airside Team Leader Jobs, Supervisors Jobs

 

It's a full time permanent position, working nights; £11.30 p/hJob SummaryTo motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities. Job Responsibilities 

The following responsibilities are associated with this job role:

  • Supervise/allocate tasks including reporting, absences, overtime.
  • Plan and deploy resources to ensure rosters meet customer and operational requirements
  • Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
  • Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
  • Maintain up-to-date manuals and documentation as required
  • Build and maintain relationships with customers and airport authorities
  • Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 1-1,s and completion of relevant reports
  • Ensure compliance with Swissports SOPs and policies
  • Ensure maximum efficiency in the operation of inbound and outbound flights
  • Resolve conflict and irregularities and take appropriate action
  • Responsible for maintenance of assigned equipment and materials
  • Contribute/assist with local emergency plans
  • Other duties as assigned

Career Progression 

  • Satisfactory completion of 3 years (typically) continuous service
  • Attainment of competency in all basic, intermediate and advanced tasks and duties
  • Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
  • Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)
  • Further progression / promotion - subject to successful application to job vacancies arising 

COMPANY TRAINING MODULES (to include) 

  • GE01 / UK19                                       Company Induction / Equality, Diversity and Data                                                             Protection
  • UK20B                                                Emergency Response Procedures Customer facing
  • GE03C                                                Health & Safety Pax Specific
  • GE15                                                  Manual Handling
  • DG01                                                  Dangerous Goods
  • UK02                                                  Baggage Reconciliation
  • UK08                                                  GSAT
  • GE-UK-07                                           Fire Awareness
  • Airline Product Knowledge                    Customer Specific
  • RA01                                                  Aircraft Chocking & Coning
  • RA02                                                  BTU Ramp Equipment Tractors 
  • RA03                                                  Conveyor Belt Loader
  • RA04                                                  CCT / BCT / PDT
  • RA05                                                  Ground Power
  • RA07                                                  Passenger Boarding Steps
  • GE08                                                  ULD
  • RA13                                                  Loading Supervision
  • RA16                                                  Hand Signals, Guides person, Banksman
  • RA17                                                  Headsets and Hand Signals
  • RA18                                                  Towbars and Bypass Pins
  • RA19                                                  Aircraft Pushback
  • RA20                                                  Aircraft Towing
  • GE11                                                  Active Supervision 
Tasks & Activities 

All tasks and activities up to and including Grade 3 plus the following additional mandatory responsibilities:

  • Allocate tasks to team members                     
  • Complete Load Instruction (LI) Reports
  • Ensure Compliance with all Operating Procedures (Including Station Safety Rules)
  • Ensure Compliance with all Uniform & PPE requirements
  • Ensure effective communications with team members via Team Briefings etc     
  • Supervise Emergency Procedures                    
  • Supervise all Operations for which you are responsible
  • "On-the-job" Guidance / Coaching / Mentoring & Assessment of staff
  • Satisfactorily Completed Supervisory Skills Course or Competent Supervisory Skills      
  • Stand in for Supervisor or equivalent as required (on ad hoc / short term basis)
  • Any other tasks and activities deemed appropriate for the Grade                            

NOTE: This is not exhaustive and may vary depending on location and operational / local customer requirements.

 
Qualifications and Competencies
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Ability to follow processes and procedures and apply flexible approach when required
  • Willingness to work in inclement weather
  • Able to work in a manual environment and repeatedly lift up to 32kg throughout a shift.
  • Able to work as part of a team in a challenging environment
  • Previous experience working in an aviation environment is desired
  • University Degree or equivalent
  • Preferably 3 years supervisory experience
  • Excellent organisational and planning skills
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Office
  • A full driving license
  • Ability to speak additional languages is desired

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