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10 days ago
Alpha LSG
Salary: £23k per annum
Location: UK
Job type: Permanent
Category: Supervisors Jobs

£23,000 - 23,000/annum

Job Location
- United Kingdom -- Wales -- Vale of Glamorgan -- Vale of Glamorgan -- Rhoose

Job type

12 March 2018

Closing date
09 Apr 2018 23:59

Alpha LSG’s goal is to be the leading Inflight Service provider within the UK; the supplier of choice with best in class performance. In order for us to achieve our goal, we need a dedicated team of professionals focused on being the best and driving performance. As part of that goal, there is an opportunity to make a difference as a Bond Shift Leader based at our Cardiff unit. Reporting into the Operations Manager you will ensure the success and smooth running of the Bonded operation when on shift.

What the role is:

You will need to be an active team member, pivotal in the management of the operation ensuring that the workload is completed in accordance with a daily work schedule and information is received and communicated to the appropriate person in a timely and effective manner. You will direct a productive, results driven team in line with specific customer and company standards.

What you’ll be doing will include:

Ensure work is completed according to daily work schedules and all costs are within agreed targets

Manage the roster effectively on a shift basis to ensure the work schedule is maintained whilst being mindful of costs

Responsible for ensuring that team members carry out duties in line with work schedule

Monitor work, highlight and escalate any issues accordingly

Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any on-going issues to the Manager

Ensure standards of external and internal customer service are met

Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the Manager

Adhere to all Legislation, Company Policy and Customer Requirements ensuring team members follow agreed procedures

Adhere to security regulations and ensure security instructions and procedures are followed at all times

Carry out Daily Compliance Checks and communicate any issues appropriately

Ensure training needs are identified and highlighted to the Manager

Ensure effective handover with colleagues to ensure any issues are dealt with effectively

Take the appropriate action in the event of a non conformance issue and clearly communicate issues and concerns to the appropriate Manager when on shift

Carry out daily, weekly team briefings ensuring that any issues raised are communicated to your manager

What you’ll have will include:

People management skills, e.g. dealing with performance issues, grievances, holidays, and absence management

Basic computer skills; Microsoft Outlook, Word and Excel

Ability to plan, organise and delegate possessing a high attention to detail and accuracy

Possess a methodical and logical approach to work

Possess excellent communication and interpersonal skills, both verbally and written, with experience of professionally liaising with colleagues, managers and external customers

Enthusiastic, self-motivated, proactive and persuasive

An understanding of health and safety regulations

An understanding of Warehouse Management Systems and Stock Control

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