Looking for aviation jobs in the USA?
You're probably looking for our dedicated American jobs page us.aviationjobsearch.com
2726 jobs - 34 added today
528899 registered Jobseekers
Deutsch de_DE   English en_GB    Recruiting? Call us on 01772 639605
Email me newest jobs similar to this one
13 days ago
only 10 hours until close

Senior Reservation Ticketing Agent Qatar Airways Moscow


Qatar Airways
Salary: Competitive
Location: Russia
Job type: Permanent
Category: Reservations Jobs
Apply
Select how you want to share:
View similar
About Your Job

In this role, you will lead the reservation and ticketing agents and act as an intermediary between staff and management.  You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets.  You will replay information to the customer and assist in finding the right itinerary for their needs.  You will cancel and change reservations when customers request it.  You will also encourage teamwork, consistency of service and proper coordination.

Specific accountabilities include:

  • Handling customer requirements and requests professionally ensuring minimum complaints.  You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
  • Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
  • Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
  • Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
  • Issuing tickets and quoting correct fares to passengers
  • Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis

 

About You

To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum of three years of job-related experience. Completion of the IATA Amadeus Certificate is an advantage.  You will need excellent communication skills, through knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.

You will need to be fluent (written and spoken) in English to perform this role.

 


About Your Job

In this role, you will lead the reservation and ticketing agents and act as an intermediary between staff and management.  You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets.  You will replay information to the customer and assist in finding the right itinerary for their needs.  You will cancel and change reservations when customers request it.  You will also encourage teamwork, consistency of service and proper coordination.

Specific accountabilities include:

  • Handling customer requirements and requests professionally ensuring minimum complaints.  You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
  • Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
  • Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
  • Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
  • Issuing tickets and quoting correct fares to passengers
  • Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis

 

About You

To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum of three years of job-related experience. Completion of the IATA Amadeus Certificate is an advantage.  You will need excellent communication skills, through knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.

You will need to be fluent (written and spoken) in English to perform this role.

 



Email me newest jobs similar to this one

  Back to the top