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9 days ago
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Senior Manager - Customer Services - Middle East Position!


Excel Technical Consulting
Location: Middle East
Job type: Permanent
Contact: Dominic
Sector: Aircraft, Business & Administration, Operations
Job Role: Customer Service Jobs, Executive Positions Jobs, Airport Customer Service Jobs, Airside Team Leader Jobs, Senior Manager Jobs
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Excel Technical Consulting currently have an opportunity for a Senior Manager to oversee Airside Customer Services for our prestigious client based in the Middle East, on a permanent basis.


The position will be to oversee the landside and passenger operating environment during live operations and after customer journey, including delivery of all strategic plans within it.  You will be required to plan and deliver strategic goals set by the business through management of operating managers and airside duty managers, who will be liaising with a number of key stakeholders and business owners, in addition to any relevant local authorities to ensure an efficient and effective operation.


Some of the key responsibilities can be listed as:

 

  • Delivery of a safe environment and Customer Services operation for both customers and staff
  • Leading of the Customer Services Team to deliver high levels of operational performance, emphasising dedication and attention to detail in everything that the business does
  • Ensure that front line resources are trained and in place
  • Responsibility for Airside Customer Service quality performance
  • Responsibility for budget and cost centres
  • Management of HR policies and procedures


The right person for this position will have at least 10 years industry experience, with at least 5 years in a similar position, holding responsibility for management of airside Customer Services.  A solid knowledge of airline operations, especially hub and spoke model and an understanding of how other functions interact with airport services will be key. You will also have proven experience in a customer centric environment, with a proven ability to manage a large team in a customer focused operation


In return, you can expect a tax free salary in excess of £100,000 per annum, with associated benefits such as paid education, medical cover and return flights to your point of hire.


So if you are interested in the role, and can prove the necessary experience (i.e. held a similar Senior level position) then please apply now for consideration. Please note that only candidates who have specifically worked as a Senior Customer Services Manager or a directly similar role will be reviewed, please do not apply if you do not have the necessary experience.

Excel Technical Consulting currently have an opportunity for a Senior Manager to oversee Airside Customer Services for our prestigious client based in the Middle East, on a permanent basis.


The position will be to oversee the landside and passenger operating environment during live operations and after customer journey, including delivery of all strategic plans within it.  You will be required to plan and deliver strategic goals set by the business through management of operating managers and airside duty managers, who will be liaising with a number of key stakeholders and business owners, in addition to any relevant local authorities to ensure an efficient and effective operation.


Some of the key responsibilities can be listed as:

 

  • Delivery of a safe environment and Customer Services operation for both customers and staff
  • Leading of the Customer Services Team to deliver high levels of operational performance, emphasising dedication and attention to detail in everything that the business does
  • Ensure that front line resources are trained and in place
  • Responsibility for Airside Customer Service quality performance
  • Responsibility for budget and cost centres
  • Management of HR policies and procedures


The right person for this position will have at least 10 years industry experience, with at least 5 years in a similar position, holding responsibility for management of airside Customer Services.  A solid knowledge of airline operations, especially hub and spoke model and an understanding of how other functions interact with airport services will be key. You will also have proven experience in a customer centric environment, with a proven ability to manage a large team in a customer focused operation


In return, you can expect a tax free salary in excess of £100,000 per annum, with associated benefits such as paid education, medical cover and return flights to your point of hire.


So if you are interested in the role, and can prove the necessary experience (i.e. held a similar Senior level position) then please apply now for consideration. Please note that only candidates who have specifically worked as a Senior Customer Services Manager or a directly similar role will be reviewed, please do not apply if you do not have the necessary experience.


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