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2 months ago
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Senior Ground Customer Service Support Position – Ground Customer Service Department


Thai Smile
Location: Thailand
Job type: Permanent
Sector: Airport
Category: Customer Service Jobs
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(Suvarnabhumi Airport 1 position)

Qualifications

• Male or Female

• Age not over 32 years old

• Bachelor Degree in any field

• Good level of proficiency in MS Office suite of products including well developed Word, Excel & PowerPoint skills

• Good command of both spoken and written Chinese will be advantage.

• Pro-active and responsible, comfortable working autonomously as well as in a team environment

• Hard working, ability to work independently, flexible and meet deadlines

• Be able to travel on company service journey

• Toeic score at least 450 points

• HSK Level 5 with score 200

Job description

• Review, analyze and control gathering of data and information of flight operation.

• Control, audit and evaluate the service quality of Ground Handling Agent to ensure that Ground Handling Performance are met Service Level Agreement (SLA)

• Update new procedure and contact list for station aboard

• Coordinate with station aboard for documentation

• Reviews all report and any complain case from stations and take action

• Perform station visit/survey on the plan or when necessary

• Supports internal communication between stations and encourage staff motivation

• Coordinate with concerned unit on auditing of stations for proper rectification according to regulation in a timely manner

• Establish short term and long term plan to support all stations to achieve Service Excellence

• Support for all standard ground handling agreement

• Co-ordinate with china station, other function and outstation if any concern

• Conclude monthly overtime record, night shift record and petty cash of each china station

• To be representative of the company in order to cooperate with other

• Perform other related duties as assigned by the immediate supervisor

JOIN NOW
(Suvarnabhumi Airport 1 position)

Qualifications

• Male or Female

• Age not over 32 years old

• Bachelor Degree in any field

• Good level of proficiency in MS Office suite of products including well developed Word, Excel & PowerPoint skills

• Good command of both spoken and written Chinese will be advantage.

• Pro-active and responsible, comfortable working autonomously as well as in a team environment

• Hard working, ability to work independently, flexible and meet deadlines

• Be able to travel on company service journey

• Toeic score at least 450 points

• HSK Level 5 with score 200

Job description

• Review, analyze and control gathering of data and information of flight operation.

• Control, audit and evaluate the service quality of Ground Handling Agent to ensure that Ground Handling Performance are met Service Level Agreement (SLA)

• Update new procedure and contact list for station aboard

• Coordinate with station aboard for documentation

• Reviews all report and any complain case from stations and take action

• Perform station visit/survey on the plan or when necessary

• Supports internal communication between stations and encourage staff motivation

• Coordinate with concerned unit on auditing of stations for proper rectification according to regulation in a timely manner

• Establish short term and long term plan to support all stations to achieve Service Excellence

• Support for all standard ground handling agreement

• Co-ordinate with china station, other function and outstation if any concern

• Conclude monthly overtime record, night shift record and petty cash of each china station

• To be representative of the company in order to cooperate with other

• Perform other related duties as assigned by the immediate supervisor

JOIN NOW

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