Passenger Traffic Officer (Maternity Cover), London Heathrow Airport
Location: London Heathrow Airport – Terminal 2
Hours: 37.5 hours per week from Monday to Sunday (4 on 2 off basis)
We are looking to recruit a Passenger Traffic Officer for our Heathrow Airport Office on a temporary basis to cover maternity leave. The role will involve preparing daily flight including ordering catering, answering passenger phone calls, check telexes, ensure all seat requests are actioned, invoicing, oversee GHA at check in and assist with passenger queries, meet flight ensuring all third parties are present, ensure flight leaves on time help in disruption. You may also be required to complete some operational tasks on an ad hoc basis.
Previous airline background experience
Excellent customer service skills
Excellent interpersonal, communication and presentation skills
Able to organise and prioritise within a demanding environment
Able to cooperate and work well in a team
Experience in customer services or passenger handling at check-in counters and arrival & departure area
Computer literate including Microsoft Office programs
Mandarin language skills (not essential)
Please note that we require someone who has the permanent right to work in the UK without sponsorship.
Candidates not notified by us should consider their application as unsuccessful.