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about 1 year ago
Lufthansa Technik
Location: Poland
Job type: Contract/Locum
Contact: Katalin Toth
Sector: Maintenance
Category: Engineers Jobs

Lufthansa Technik AG

is currently seeking a Customer and Contract Manager

 for our location in Wroclaw.



Role summary:

Assuming responsibility for and ensuring revenue (as per budget), contract earnings, annual VI result and customer shipload events

You will undertake the following tasks as Customer and Contract Manager:

  • •Ensuring the entire customer communication, building systematic customer loyalty and increasing customer satisfaction
  • •Assuming responsibility for the financial outcome of contracts and monitoring all contract parameters/indicators
  • •Preparing and updating of business offers and business plans, assuming responsibility for risk management for the contracts
  • •Managing contractual requirements in all of the organizations who are contributing to services, such as production, engineering, materials planning, and billing
  • •Preparing for and carrying out contractual negotiations on amendments, for example additions or reductions to the contract or price adjustments
  • •Supervising and tracking engine events relating to the scope of work, logistics, materials, costs, process documentation and lead times and coordinating these with production units
  • •Checking and approving of utilization and findings-calculations as well as auditing cost items and preparing and processing final invoices
  • •Taking care of special tasks


Your profile



  • •Degree in a technical or economic discipline from a university or technical college
  • •Depending on the course of study and progress, evidence of good additional business expertise and an in-depth technical understanding
  • •Very good level in English
  • •Good command of the applied IT-systems used Experience: •Several years of professional experience desirable
  • •Good knowledge of internal processes and complexities of the aviation industry, particularly in engine maintenance services is an advantage
  • •Experience in quotation processes and supply-costing is desirable
  • •Good project management skills and methods and techniques


Desired characteristic:

  • •Team working skills and conflict resolution capacity
  • •Outstanding negotiating skills, assertiveness and strong powers of persuasion
  • •Strong commitment to excellent services and sharp customer-oriented focus
  • •Good analytical skills and a strong ability to conceptualize
  • •Assured and confident manner and intercultural skills
  • •High level of flexibility, independent working attitude and strong sense of responsibility
  • •Excellent ability to take own initiative and work systematically
  • •Willingness to work both, at home base and abroad
  • •Willingness to undergo further professional development and training


*Work permit in Poland is required.



About Lufthansa Technik AG

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

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