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about 1 month ago
Flybe Aviation
Salary: £14,377 per annum (£15,210 if aged over 25)
Location: South West, Devon, Exeter
Job type: Permanent
Contact: HR department
Sector: Operations
Category: Controller Jobs, Customer Service Jobs, Office Jobs
About Flybe
 
Flybe is Europe's largest regional airline, with 10 UK bases covering many of the UK and Europe's main cities. We pride ourselves on an excellent level of service to our customers and adopt the same approach to our staff at Exeter head office and beyond. Based within close proximity to the M5, our offices are easily accessible to commuters living in the south west. Some of the great benefits of working for Flybe include:
 
  • Competitive salary
  • Excellent training and career progression opportunities
  • Staff Travel Scheme - heavily discounted UK/European flights
  • Free Parking & Cycle To Work Schemes
  • Retail discounts with some of the biggest brands
  • Opportunity to attend Exeter Chiefs & Exeter City FC matches, free of charge! 
 
Job Purpose
 
To assist the Operations/Crewing Controllers with the day-to-day running of the operational flying programme.
 
 
Key responsibilities 
  • Updating the Computer system to aircraft departure and arrivals.
  • Accurately record delays, liaising with outstations to resolve any discrepancies.
  • Assisting the Crew Controllers with crewing flights.
  • Ensure the crews are informed of any changes to their roster in a timely manner.
  • Record crew sickness and call crews from standby in addition to answering queries from crew in relation to their roster.
  • Liaising with outstations, crews and ground operations staff in order to communicate changes quickly and effectively.
 
Health and Safety 
 
  • Understand individual operational safety and security responsibilities 
  • Be aware of personal health and safety and the health and safety of others at work
 
Essential Skills and Qualifications
  • A proven background in a fast paced Customer Service role
  • Experience of Customer Service face to face and/or over the telephone 
  • IT literate and proficient in the use of MS office suite
  • 5 GCSE's at grade C and above (or equivalent) in English and Maths
  • Fluent in both written and spoken English
  • Excellent attention to detail and analytical approach with the ability to continually multitask
  • Highly organised with well-developed time management and prioritisation skills.
 
 
Desirable Skills
  • An understanding of CAP371, Flight time limitations and Scheduling Agreements.
  • Experience in an operational environment 
 
Please note interviews will be conducted on 9th and 10th April 2018. 

Salary - £14,377 per annum (£15,210 if aged over 25). After 18 months, rising to G6+ £15,710. After 3 years, rising to G7 £16,996. £3000 shift allowance per annum

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