Universal Aviation Italy- Operation Coordinator - Milan
Job Type: Permanent
Experience Required: 2+years
Education: College Diploma or equivalent experience
Since 1959, Universal Weather and Aviation, Inc. (Universal®), the pioneer of international flight support services for corporate aviation, has been arranging, coordinating and providing complete services in support of a trip for corporate aviation operators worldwide. Services range from global ground handling, permits and crew accommodations to online flight planning and a fueling card program.
Universal has offices in over 20 countries throughout the world supporting clients that represent organizations that rely on corporate and private aircraft. Universal Aviation currently has an opening for an Operations Coordinator in Milan.
This position acts as the Company representative and understands all aspects of ground handling including both customer service and ramp. Responsible for carrying out a variety of tasks most of which are associated with aircraft ground handling or the support of a flight. This position is responsible for working with a variety of government agents, vendors, customers and other cross-functional employees. This position is responsible for making sure that all services of ground handling are provided in a manner consistent with standard operating procedures and compliance standards. This position can perform all the duties of Lead Ramp Agent and Operations Team Leader.
Principal Duties and Responsibilities:
⦁ Demonstrates excellent customer service even under stressful circumstances
⦁ Understands all Customs / Immigration requirements
⦁ Understands all aspects of entry requirements.
⦁ Has demonstrated all aspects of catering, lavatory service, refueling, transportation and hotel accommodation.
⦁ Understands all requirements associated with Aircraft arrival and departure paperwork
⦁ Can provide full aircraft ground handling service
⦁ Demonstrate appropriate discretion and informal leadership abilities. Sets a good example for other team members.
⦁ Can perform essentially any other duty that may reasonably be requested by the company or a client.
Knowledge and Skill Requirements
⦁ College Diploma or equivalent required
⦁ 2 + years’ experience required in both ramp operations and customer service
⦁ Must possess valid driver’s license
⦁ Proficiency in MS Office (Excel, Word) at a basic level
⦁ Excellent written and verbal communications skills
⦁ Must be fluent in English (both written and spoken)
⦁ Significant internal and external customer service skills required
⦁ Able to communicate effectively in high stress environments
⦁ Exhibit strong positive teamwork attributes; loyalty to the Company and to fellow employees, must have a professional demeanor and appearance, strong work ethic, and willingness to embrace change.
⦁ Inside and outside work with changing temperatures and conditions.
⦁ 24/7 - different shifts and in relation to the local labor Collective agreement and the requests of the Company. As a result, duties require flexibility with work hours
Please note: A relocation package is not available for this position. Candidates must be eligible to work in an EU Country