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11 days ago
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MATERIAL ON-SITE SUPPORT MANAGER


Satair
Location: Singapore
Job type: Permanent
Sector: Manufacturing
Category: Senior Manager Jobs
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Satair, a 100% wholly-owned subsidiary of Airbus SAS. To further strengthen our customer support in Singapore we are seeking an experienced Material On-site Support Manager. Reporting to Satair’s Head of Airline & MRO On-site Support, the successful candidate will work on-site at our customer’s facilities near Changi Airport

About the position

* On-site focal point for Singapore based customer(s) for all material and logistics issues related to full Satair/Airbus material and services scope
* Support the customer(s) on material and logistics issues with regards to direct orders placed with suppliers, including escalation with the supplier support management function as required.
* Support customer on-site with training and assistance for all material, logistics and suppliers issues; creating awareness and familiarization with Satair / Airbus Material and Logistics processes, interfaces, products and services
* Build, maintain and contribute to a sustainable and positive relationship between Satair/Airbus Material and Logistics and the customer

Key responsibilities

* Ensure efficient interface, smooth communication and information flows between customer and operational and commercial functions within global Airbus/Satair organization.
* Be the focal point for material issues requiring coordination between Satair, Airbus FHS and / or suppliers, be in charge of the overall consolidation of relevant inputs including response to senior management.
* Develop solutions, take decisions and manage escalation to Management, to ensure material support and service deliverables meet customer expectations.
* Consistently provide high quality responses to customer related requests for all spare parts and related services.
* Ensure visibility to relevant stakeholders in Satair/Airbus on operational performance and customer satisfaction.
* Clarification of spares technical queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical and engineering departments.
* Assist customer in areas of spares provisioning, spares supply and logistics, certification, documentation and warranty.
* Provide on-site customer training relating to the use and understanding of Airbus/Satair documentation, manuals and portals
* Provide regular reports on assigned KPIs, highlights and issues during on-site assignments.

Professional requirements

We are looking for candidates with the following skills and experience:

* Degree in Aeronautics, Business, Supply Chain or Logistics
* Relevant work experience in logistics, supply chain, customer service and the aviation industry
* At least 3-5 years working experience in a customer service position or similar within the aviation industry
* Technical/aircraft engineering and process oriented background with the ability to understand and interpret technical documentation and drawings
* Analytical skills with the knowledge of spare parts ordering, planning, pricing, and provisioning
* Excellent working knowledge of MS Office applications (especially Excel and PowerPoint) and SAP R/3 (material management modules)
* Oral and written fluency in English. Further language skills are a plus.

Personal & interpersonal skills:

* Ability to work in a dynamic and fast-paced environment and within a divers and international team
* Excellent customer interaction and customer orientation. The ability to understand customers to develop and propose creative solutions to solve issues is key for the position
* Willingness and ability to travel
* Ability to work on different topics in parallel and quickly adapt to new/different customers and locations
* Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues
* Effective stakeholder management across all internal functions
* Proactively take initiative to ensure customer satisfaction
* Self-starter and able to work without constant direction while administering own mission on-site
* Structured way of working and with superior communication skills
* Analytical skills and presentation skills are required
* Negotiation skills

Satair offers

a unique opportunity to join a fast growing agile international.

Satair is investing in unique skills and development of people through internal and external training, coaching and professional development programmes to ensure a clear career path of advancement.

Send your application

If this sounds like you, please send us your application and experience.
Satair, a 100% wholly-owned subsidiary of Airbus SAS. To further strengthen our customer support in Singapore we are seeking an experienced Material On-site Support Manager. Reporting to Satair’s Head of Airline & MRO On-site Support, the successful candidate will work on-site at our customer’s facilities near Changi Airport

About the position

* On-site focal point for Singapore based customer(s) for all material and logistics issues related to full Satair/Airbus material and services scope
* Support the customer(s) on material and logistics issues with regards to direct orders placed with suppliers, including escalation with the supplier support management function as required.
* Support customer on-site with training and assistance for all material, logistics and suppliers issues; creating awareness and familiarization with Satair / Airbus Material and Logistics processes, interfaces, products and services
* Build, maintain and contribute to a sustainable and positive relationship between Satair/Airbus Material and Logistics and the customer

Key responsibilities

* Ensure efficient interface, smooth communication and information flows between customer and operational and commercial functions within global Airbus/Satair organization.
* Be the focal point for material issues requiring coordination between Satair, Airbus FHS and / or suppliers, be in charge of the overall consolidation of relevant inputs including response to senior management.
* Develop solutions, take decisions and manage escalation to Management, to ensure material support and service deliverables meet customer expectations.
* Consistently provide high quality responses to customer related requests for all spare parts and related services.
* Ensure visibility to relevant stakeholders in Satair/Airbus on operational performance and customer satisfaction.
* Clarification of spares technical queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical and engineering departments.
* Assist customer in areas of spares provisioning, spares supply and logistics, certification, documentation and warranty.
* Provide on-site customer training relating to the use and understanding of Airbus/Satair documentation, manuals and portals
* Provide regular reports on assigned KPIs, highlights and issues during on-site assignments.

Professional requirements

We are looking for candidates with the following skills and experience:

* Degree in Aeronautics, Business, Supply Chain or Logistics
* Relevant work experience in logistics, supply chain, customer service and the aviation industry
* At least 3-5 years working experience in a customer service position or similar within the aviation industry
* Technical/aircraft engineering and process oriented background with the ability to understand and interpret technical documentation and drawings
* Analytical skills with the knowledge of spare parts ordering, planning, pricing, and provisioning
* Excellent working knowledge of MS Office applications (especially Excel and PowerPoint) and SAP R/3 (material management modules)
* Oral and written fluency in English. Further language skills are a plus.

Personal & interpersonal skills:

* Ability to work in a dynamic and fast-paced environment and within a divers and international team
* Excellent customer interaction and customer orientation. The ability to understand customers to develop and propose creative solutions to solve issues is key for the position
* Willingness and ability to travel
* Ability to work on different topics in parallel and quickly adapt to new/different customers and locations
* Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues
* Effective stakeholder management across all internal functions
* Proactively take initiative to ensure customer satisfaction
* Self-starter and able to work without constant direction while administering own mission on-site
* Structured way of working and with superior communication skills
* Analytical skills and presentation skills are required
* Negotiation skills

Satair offers

a unique opportunity to join a fast growing agile international.

Satair is investing in unique skills and development of people through internal and external training, coaching and professional development programmes to ensure a clear career path of advancement.

Send your application

If this sounds like you, please send us your application and experience.

Email me newest jobs similar to this one

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