Panasonic Avionics is the market leader in the world of In-Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver industry leading in-flight entertainment through video, audio, games, software applications and telecommunications.
Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage and as we enter an exciting period of rapid global expansion to support new business.
We seek a Maintenance Control Specialist to be a part of our Operations Control Centre team, based in Abu Dhabi, United Arab Emirates.
Candidates with at least 4 years of maintenance planning experience in an Airline or Maintenance Repair Organisation will be considered.
The role holder will provide planning, reporting and analysis of maintenance operations that service airline
In-Flight Entertainment programs. He / She will coordinate maintenance with Panasonic Technical Services locations and airline maintenance operations centers to provide resources to clear open defects in the shortest possible time.
Additional areas of responsibility will include global maintenance planning, inventory management, trending,
statistical analysis, presentation preparation and issues management.
Create and analyze various reports for management review, including Daily Operations Report listing open deferrals and aircraft with severe IFE degradation. Utilize databases for tracking and problem resolution.
Ensure all discrepancies are addressed and rectified in a timely manner.
Utilize airline approved technical manuals including Aircraft Maintenance Manuals (AMM), Aircraft Illustrated Parts Catalogs (AIPC), and the Software Configuration Index (SCI). Maintain in-depth knowledge of all products and installations as defined in the assigned service agreement(s).
Assist with real-time troubleshooting of all IFE system configurations via in-flight or ground based calls. Respond to airline and internal technical questions to develop sustainable solutions to resolve discrepancies expeditiously, while continuing to maintain favorable customer relations.
Support in-service operations by coordinating throughout the program with functional departments; Logistics, Quality Assurance, Marketing, Program Management, Product Support Engineering, and Customer Support Engineering.
Keep management informed of all IFE maintenance issues that may impact customers’ service.
Suitable candidates will possess:
Bachelor's degree in appropriate discipline or a combination of education and related experience.
At least four years of maintenance planning experience within an Airline or Maintenance Repair Organisation.
Experience with Microsoft Office applications including PowerPoint, Word, Excel (including formulas), Project, Access and Outlook.
Visio knowledge also preferred. Must be proficient using multiple databases.
The ability to listen and professionally respond to customers’ reported challenges within a high-stress, high-pressure environment.
The ability to effectively communicate with internal and external customers both verbally and in writing, working towards a comprehensive solution.
Working technical knowledge of IFE or aircraft systems preferred, including schematics, diagrams, component and aircraft maintenance manuals, illustrated parts catalogs and other technical documents.
Candidates with IT, Network, IFE, cellular and satellite communication experience preferred.
Linux Basic and Linux Plus or equivalent experience with the Linux Operating system preferred.
This is a shift based role so the applicant may be required to work day, swing or night shift.