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about 1 month ago
Stobart Air
Location: Netherlands
Job type: Permanent
Aircraft type: ATR
Contact: Aircrew Recruitment
Sector: Flight Crew
Category: Cabin Crew Jobs, Senior Cabin Crew Jobs

Duties and Responsibilities:

  • Ensure operational safety, security and health and safety responsibilities are performed to the highest standards and are compliant with EASA, Stobart Air Standard Operating Procedures and all other relevant legislation
  • Maintain safety compliance at all times provided for through Safety & Equipment Procedures training
  • Deliver excellent customer service in line with our service standards 
  • Ensure compliance with all company policies and procedures in accordance with relevant legislation
  • To be a representative of Stobart Air and adhere to our uniform standards at all times
  • To build effective working relationships with colleagues and service partners to work as one team

Essential Qualities

  • Passionate for delivering excellent service on every occasion
  • Genuinely enjoy customer interactions, can show empathy and are willing to “go the extra mile” to achieve customer service excellence
  • Confidently able to deal with challenging and difficult circumstances and remain resilient throughout
  • Show respect and understanding for different cultures and backgrounds and you treat everyone as individuals
  • Effective communicator able to deliver difficult messages with confidence
  • Proactively seek solutions and take personal responsibility for resolving problems
  • Always demonstrate a positive ‘can do’ attitude
  • Appreciate the need to work in a timely fashion and appreciate the need for punctuality
  • Uphold high personal and professional standards

Essential Criteria

  • Have flown as a senior cabin crew member for a minimum of 12 months and must be able to provide proof of the same
  • To be aged 18 or over at time of application
  • Fluent in both spoken and written English
  • Previous customer service experience (Desirable)
  • Hold a valid passport (with minimum of 12 months before expiry date) with the unrestricted right to live and work in the EU 
  • To undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years and be able to provide satisfactory references for the last five years
  • Ability to obtain and retain an airside pass
  • Be willing and able to work shifts covering 7 days a week, 365 days a year
  • Be willing and able to spend periods of time away from home and conduct stand-by duties in the proximity of your airport base
  • To wear the Stobart Air uniform to the required standard with no visible tattoos or body piercing. 
  • A verifiable 5-year employment history
  • Successful candidates will also be required to secure a criminal record check in accordance with regulatory requirements

Physical Criteria

  • To be medically and physically fit to meet regulatory and role requirements, if successful, you will be required to attain an EASA Medical Assessment prior to commencement of the training course
  • Comfortable to tread water unaided and must be able to swim 25 metres unaided
  • You are able to pull a fully laden trolley weighing up to 72kg (11.5st)
  • You are able to fit into an aircraft jump seat harness without a seatbelt extension
  • You are able to lift a weight up to 28kg (4st). This is so that you are able to lift an emergency overwing window and quickly exit the aircraft
  • You are able to stay calm and deal with emergencies and take control of people when required
  • No visible tattoos

Other information:


·         Full training will be provided

·         Permanent, full time contracts;

·         Fixed, shift pattern;




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