This high profile role will see you take responsibility for British Airways entire catering proposition. That means all of the food and drink we serve, both inflight and in our lounges, worldwide.
The end-to-end service BA offers its customers is what sets us apart - and great food and drink comes high on the list. It's not just about feeding the 40 million passengers that travel with us every year. It's about catering for diets and religious concerns and exceeding expectations, each and every time. You’ll make sure that happens as you define a global catering strategy, lead a team and much more besides.
As well as creating a strategy for success and developing attractive and competitive menus, we’ll rely on you to manage relationships with catering suppliers across the British Airways network, including negotiating rates. Ensuring that meals are delivered punctually and accurately to the aircraft will be vital too, as will making sure we provide consistent quality within BA lounges worldwide, all the while keeping safety standards in mind. Monitoring consumer trends in food and drink, driving change in product and services and delivering maximum value in terms of cost and quality – these are just some of the challenges you’ll face.
You’ll need a track record in driving catering strategy and managing a safe, secure and punctual operation in a large organisation across multiple locations. We'll also be looking for experience of managing significant 3rd party supplier contracts and service level agreements. Used to working collaboratively across teams/directorates to achieve maximum customer value, developing an effective network to achieve change also comes naturally to you. What's more, you're a motivational leader with lots of commercial acumen, a real customer focus, strong influencing and negotiating skills and the ability to deliver positive change.
In return for your important contribution, you will enjoy all the rewards you would expect from one of the most prestigious global brands in aviation.
To apply, please click on the apply link to visit our website.