Fuel Logistics Specialist required by a leading global aviation fuel supplier and recognised Fortune 100 brand!
World Fuel Services Corporation is a global leader in the downstream marketing and financing of aviation, marine and land fuel products and related services. With revenues in excess of $30 Billion, a global footprint of 60 office locations serving over 200 countries and territories, and over 4700 employees based in 25 countries, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logistical support and price risk management
The Fuel Logistics Specialist role lies at the heart of the organization and the department is one of the key market differentiators for WFS Aviation.
With teams in Costa Rica, London, Miami and Singapore offering Global customers 24/7/365 office-based operational service, employees are involved in a truly multicultural operational experience. The role is a mix of customer service, sales and operational support for the global customer database.
A member of the Global Fuel Logistics department has to have a can-do approach to customers and suppliers, who can be calling in from all types of companies and all around the world with different requirements. The individual needs to understand different cultures and have an empathy for the differing needs of the different types of aircraft operators.
The working day can be extremely busy - filled with telephone calls, emails, keeping up to speed with fuel shortages in different regions, and liaising with Sales, Credit, Collections, Supply, Billing and other departments. The Fuel Logistics department is seen as an ideal area to grow talent in order to progress to other areas of the organisation.
The role encompasses the opportunity to manage a collective portfolio of small accounts, meaning the individual ideally needs to feel confident in making calls to prospective customers and building/developing those relationships in order to grow volume and profitability in line with targets
Receiving and making telephone calls
Receiving and sending emails (this is a very busy department for email traffic)
Arranging fuel for customers worldwide (scheduled and ad-hoc flights), setting up and sending out Sales Orders to appropriate suppliers / airport contacts
Dealing with customer price requests for ad-hoc fuellings, (verbal and written)
Managing some small customer accounts – grow volume and profitability
Good understanding of company credit policies, working with the Credit Team to ensure fuel is released in accordance with the current Credit Policy
Supporting the Sales teams with telephone and price quoting support
Working with the Supply teams to develop day-to-day supplier relations
Updating database with fuel shortages and other critical operational information
Gain a good understanding of company and products/services offered
Assisting external and internal customers with pricing and other general queries
Visiting trade shows, attending customer or location visits, or working from another WFS office location (potentially) abroad for up to 2 weeks if requested
PERSON SPECIFICATION (BACKGROUND AND SKILLS):
Excellent English communication skills (written and verbal)
Work experience, preferably in aviation
Some limited sales experience is a definite advantage
A strong team player with excellent interpersonal skills, strong customer service skills, and the ability to build relationships
Great attitude, work ethic and willingness to learn
Effective and professional telephone manner, commercial awareness and sound business judgement
Ability to anticipate issues, work well under pressure and to prioritise effectively
Ability to deal with the unexpected, show initiative, adapt and work alone at times as required
Ambition to grow within a fast-moving organization
Current passport holder
Knowledge of commercial, business and military aviation fuel market
Conversant in aircraft types
Experience in Oracle systems
Fluent in languages in addition to English
Good working knowledge of world geography