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17 days ago
Air New Zealand
Location: Christchurch
Job type: Part Time
Sector: Airport
Category: Customer Service Jobs
* Express your interest in Lounge Host roles for 2018 * Wellington Part Time * Christchurch Part Time Do you have what it takes to bring the premium brand experience to life? With state-of-the-art facilities to wow our customers, we need an inspired and passionate team to complete the picture providing world class hospitality, care and attention. Our Lounge Hosts are the welcoming face and helping hand for our customers, and work alongside colleagues to deliver a special and seamless customer experience. You will be standing at the entrance or service desk within the Lounge, welcoming our Lounge customers, answering queries, or assisting with requests prior to their departure. You'll be the first point of contact for our Lounge customers during a disrupt, and will get to know our regular customers, building connections and making their visit memorable. Lounge Hosts work as one team across the airport terminals so you could be spending one day at International and another at Domestic depending on your shift. In this front-line role you will need to excel under pressure, resolve customer issues with a smile, and bring personality and warmth to the Lounge experience for our customers. We are looking for people who set high standards for their own performance, including immaculate grooming, flexibility to handle challenges, enthusiasm, and commitment to our customers. The airport environment is fast paced and dynamic, requiring you to be technically savvy, resilient and ready for action every day you come to work. You will be highly organised with a good level of communication, decision making skills, and initiative. Shift Work: The Lounge Host role is permanent, part time, and working to a shift roster covering the 24/7 operation. This includes weekends, weekdays, and public holidays. Flexibility to work across the various hours is essential as your earliest start could be 0400 or your latest finish 0100, depending on the roster for that week. Essential Requirements: * Eligible to work permanently in New Zealand at the time of applying * Minimum Restricted or Full New Zealand Driver Licence with reliable transport * Minimum 12 months experience in a customer facing role (with some experience in travel & tourism, hospitality, or VIP hosting environments preferred) * Compliance with the Air New Zealand Uniform Standards (Body art such as tattoos or body piercings must not be in a visible place - this will be reviewed during the recruitment process) Air New Zealand offers a supportive team environment, and opportunity to grow for those that are invested in their personal development. This is a great opportunity to build on strong hospitality and customer skills, and launch your career in the travel industry! If making a fantastic first impression excites you, get your CV and cover letter ready now! Applications must be submitted online at the Air NZ Careers site. Please make sure you select the Christchurch or Wellington location when creating your profile and application. Expressions of Interest - Please Note: it may take us longer than usual to respond to your expression of interest as we will contact applicants for locations with active vacancies first. If you are selected to progress further, we may invite you to a digital interview. After this, selected candidates may be invited to a recruitment event, or go on hold for future opportunities. Recruiter details: Rebecca Abernethy .

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