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18 days ago
GoAir
Location: India
Job type: Permanent
Sector: Operations
Job Role: Supervisors Jobs
Position: Duty Officer
Location: Kolkata
Qualification: Graduate
Age: 25 - 40 Years
Experience From: 5 Years - 0 Months
Experience To: 12 Years - 0 Months
Key Requirement for the Position Supervises CSE/ Tr. CSE/ Load officers. Responsible for passenger handling and problems resolutions at terminal. Preparing duty allocations, maintaining shift strength, maintain log book, dissemination of updates and circulars to down line team members time to time
Job Description 1 Dealing with passenger enquiries about flight departures and arrivals
2. Issuance of tickets to the passenger after confirming their reservations
3. Issuance of Boarding Cards to bonafide passengers after validating their photo ID
4. Tagging their baggage to the correct destination after noting down the correct baggage weight
5. Adhering to the standard allowances given for passengers’ Check in Baggage and charging excess baggage tax from passengers for baggage exceeding the standard allowance
6. Efficient Handling for passengers requiring special assistance like Expectant mother, Old Age passengers, Passenger with infant/ small child and informing the Duty Officer and Manager for the same
7. Proper reconciliation of passengers at the Boarding gates for their respective flights
8. Supervising the Baggage Loading/Offloading of the respective flights thereby ensuring that correct baggage are loaded in the flight
9. Ensuring the baggage are offloaded from the flight for passenger who is not traveling on that flight
10. Verify the position of Transit Passengers and inform Duty Officers
11. Follow Company Policy on
• Grooming and Uniforms Standards
• Alcohol and Drug Consumption
12. Ensure that Staff follow the policies and procedures as per Company’s Airport Services Manual
13. Ensure that Ramp equipment are effectively use for quick turnaround of aircraft
14. Ensure during flight arrivals that baggage are properly kept on the arrival Belt
15. Ensure a proper complained/report is filed for passengers’ lost or missing baggage
16. Ensure that correct passenger/baggage/cargo count along with the fuel figure is passed to the Load and Trim Staff for preparation of Load Sheet.
17. Ensure that all Operational communication( written or verbal) are action promptly
18. Ensure that staff should report as per the reporting time rostered
19. Ensure that Staff should follow correct procedures for Carriage of Arms and Ammunition, DGR etc
20. Ensure that UNM and YP passengers are handled with utmost care

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